Xerox 123 User Guide

This section explains what to do when a problem occurs while using EtherTalk. The 
possible causes, confirmation methods, and actions are as follows. If a problem still 
exists after the corrective action has been performed, follow the Problem Solving 
Procedures on page 143 to seek further assistance.

The name (or the default 
name) of the machine has 
been changed.

Check that the machine 
name has been changed in 
Chooser.

Change the name of the 
machine or the other printer 
to avoid the same name on 
the network.

The machine does not 
display in Chooser.

Use a network management 
software to check that the 
type of the NBP entity name 
for the machine has been 
changed from LaserWriter.

If the type of NBP entity 
name for the machine has 
been changed from 
LaserWriter, the machine 
cannot be selected in 
Chooser. If the machine must 
be selected, open the 
machine using Apple Share 
Print Server or Windows 
Server.

Use a network management 
software to check that the 
machine exists on the 
network.
Check that the network is 
connected correctly.

If the machine cannot be 
found on the network, the 
machine may be off or the 
network cable may be faulty. 
If the machine is on or the 
network cable is not faulty, 
contact the Xerox Welcome 
Center.

Unable to obtain the required 
print results.

Check that the print language 
between the machine and the 
print driver are consistent.

Select the print language 
correctly.
If the print language of the 
machine is in the dump 
mode, the data sent from the 
Macintosh will be printed in 
hexadecimal notations.

Check the installation 
procedure for the print driver.
Check the print driver which 
came with the machine 
displays in Chooser.

Install the print driver 
correctly.
If a print driver of a third party 
is used, you may have 
unexpected results.
If garbled characters are still 
printed, contact the Xerox 
Welcome Center.