Xerox 123 User Guide

This section explains what to do when a problem occurs while using CentreWare 
Internet Services. The possible causes, confirmation methods, and actions are as 
follows. If a problem still exists after the corrective action has been performed, follow 
the Problem Solving Procedures on page 143 to seek further assistance.

Cannot access to 
CentreWare Internet 
Services.

Check if the power of the 
machine is switched on.

Switch the machine on.

Print out the System Settings 
List to Check if CentreWare 
Internet Services port is 
activated.

Activate the CentreWare 
Internet Services port.

Check if the internet address 
is correctly entered.

Check the internet address.  
If Services cannot be 
accessed, enter the IP 
address to make the 
connection.

Check if the proxy server 
being used.

Depending on the proxy 
server, connections might not 
be possible. Without using 
the proxy server, configure 
either the browser setting to 
“not using proxy server” or 
the address to be used to 
“not using proxy server”.

The “please wait” message is 
displayed.

–

Wait for a while as instructed. 
If nothing happens, click the 
[Refresh Status] button. If this 
does not help, check that the 
machine is working correctly.

The [Refresh Status] button is 
not working.

Check if you are using the 
specified OS and browser.

Use the specified OS and 
browser.

Selecting menu in the left 
frame does not change the 
right frame connection.

The screen display is 
distorted.

–

Change the window size of 
the browser.

The latest information is not 
displayed.

–

Click the [Refresh Status] 
button.

Clicking the [Apply New 
Settings] button does not 
reflect the new settings.

Check if the entered value is 
correct.

Enter the correct value. If the 
entry is not valid, it will be 
automatically changed within 
the limit.