Avaya callmaster ii User Guide
25
If your voice terminal is connected to the DEFINITY ECS G3V3 (or later), you may
be able to use the VuStats feature to view, on your voice terminal display, Call
Center statistics on agents, splits or skills, Vector Directory Numbers (VDNs), and
trunk groups. EAS agents can use VuStats to display all 20 skills, if applicable, and
all skill levels.You may also want to use the VuStats feature to view, on your
terminal display, productivity statistics for you or for the split or skill which you are
logged into.
be able to use the VuStats feature to view, on your voice terminal display, Call
Center statistics on agents, splits or skills, Vector Directory Numbers (VDNs), and
trunk groups. EAS agents can use VuStats to display all 20 skills, if applicable, and
all skill levels.You may also want to use the VuStats feature to view, on your
terminal display, productivity statistics for you or for the split or skill which you are
logged into.
Using the VuStats Feature
To activate the VuStats
feature
feature
1
Press
Note: In most cases, the display automatically
appears when you press the
appears when you press the
button.
However, in some cases, you may see an “I:” on your
display indicating you need to enter your extension
or login-ID, split/skill number, VDN, or trunk group
number. If your voice terminal is connected to a
DEFINITY ECS G3V4 or prior, you must go off-
hook to dial the digits. For DEFINITY ECS Release
5 and later, you do not need to go off-hook in order
to dial the digits. If you are off-hook, possibly on a
call, you will not hear the digits you are dialing.
Press
display indicating you need to enter your extension
or login-ID, split/skill number, VDN, or trunk group
number. If your voice terminal is connected to a
DEFINITY ECS G3V4 or prior, you must go off-
hook to dial the digits. For DEFINITY ECS Release
5 and later, you do not need to go off-hook in order
to dial the digits. If you are off-hook, possibly on a
call, you will not hear the digits you are dialing.
Press
when you have finished entering the
number. At this point, you will hear the digits you
have dialed.
have dialed.
VuStats
VuStats
#
2
If your status display offers other screen, press
in order to view them
•
The light next to
goes on (or flashes, if a
threshold condition for the current display has
been reached)
been reached)
•
If the light next to
flutters, it may mean
you need to log in or that too many users are
currently using the VuStats feature
currently using the VuStats feature
•
The display shows your ACD measurements for
the current hour or half hour, the last hour(s)
since you logged in, or for the current day
the current hour or half hour, the last hour(s)
since you logged in, or for the current day
If your status display is administered to update, your
display will automatically update every 10, 20, 30,
60, or 120 seconds, or when the data is collected on
the half-hour or hour. Agent data can also be updated
whenever you change work states.
display will automatically update every 10, 20, 30,
60, or 120 seconds, or when the data is collected on
the half-hour or hour. Agent data can also be updated
whenever you change work states.
If you activate a Call Work Code or Reason Code
while VuStats is active, the VuStats display will be
suspended. For voice terminals connected to a
DEFINITY G3V4 and prior, you must reactivate
VuStats. If your voice terminal is connected to a
DEFINITY Release 5, VuStats will automatically
restart after the Call Work Code or Reason Code is
entered.
while VuStats is active, the VuStats display will be
suspended. For voice terminals connected to a
DEFINITY G3V4 and prior, you must reactivate
VuStats. If your voice terminal is connected to a
DEFINITY Release 5, VuStats will automatically
restart after the Call Work Code or Reason Code is
entered.
VuStats
VuStats