Epson PRO 3800 Information Guide

If you can’t turn the printer on, if it stops printing unexpectedly, or if 
nothing prints, check the following: 

•

The printer is turned on.

•

Paper is loaded in the printer. 

•

The printer is plugged securely into a working electrical outlet that’s not 
controlled by a switch or timer.

•

The interface cable is securely connected to the printer and your system.

•

The voltage supplied by the electrical outlet matches the voltage on the 
printer’s rating label. If not, turn off the power and unplug the power 
cord immediately. Contact Epson for assistance (see page 12).

If none of these suggestions help, try the following solutions.

The bottom edge of 
your print is smeared.

◗ The paper is curled toward the printable side. Flatten it or curl it the other way. 
◗ Make sure the Media Type setting in your printer software is correct for the media 

you’re printing on.

◗ If you’re printing on non-Epson media, you may need to adjust the paper thickness 

setting or drying time. See page 44.

◗ If you’re printing on thick paper, the platen gap setting may be too narrow. Use the 

printer’s menu system to change the setting to WIDE or WIDER. See page 44 for 
instructions.

The printer stops 
printing 
unexpectedly.

◗ If the 

P

 

Power light is flashing, the printer is performing a maintenance procedure 

or waiting for ink to dry. Check the display message and lights on the control panel. 
Wait until the 

P

 Power light stops flashing.

◗ Check the display message and lights on the control panel to see if an error has 

occurred. Follow the instructions for the messages beginning on page 108.

The printer sounds as 
if it’s printing, but 
nothing prints.

◗ Follow the instructions beginning on page 84 to clean the print head.
◗ Communication between the computer and printer may have been momentarily 

interrupted. Try restarting the computer and printing again.

sp3800Guide.book  Page 117  Monday, January 29, 2007  11:08 AM