Microsoft Office Communications Server 2007 R2 Standard, Sngl, OLP-NL, 1UsrCAL, AE KLA-01099 User Manual
Product codes
KLA-01099
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
68
Business Process Communications
Integrating communications in business processes
can cut down human latency. Developers can
incorporate real-time communications capabilities
like alerts and notifications that are presence-
aware and multimodal, and can help reduce the
human latency between steps in workflow
processing. This can optimize the end-to-end
processing time of a business workflow
significantly.
can cut down human latency. Developers can
incorporate real-time communications capabilities
like alerts and notifications that are presence-
aware and multimodal, and can help reduce the
human latency between steps in workflow
processing. This can optimize the end-to-end
processing time of a business workflow
significantly.
Business Process Communications enable three
key scenarios:
key scenarios:
Alerts and notifications
Outbound interactive surveys via IM (see
Figure 77) or the telephone
Figure 77) or the telephone
Expert finders or role agents
Figure 77
More advanced scenarios enabled by the Unified Communications Platform include SIP-based
applications, such as message playing systems (see Figure 78).
applications, such as message playing systems (see Figure 78).
Figure 78
Business Process Communications are primarily enabled by the
, which is new in Office Communications Server 2007 R2.