Microsoft Office Communications Server 2007 R2 Standard, Sngl, OLP-NL, 1UsrCAL, AE KLA-01099 User Manual
Product codes
KLA-01099
Office Communications Server 2007 R2 Product Overview – v 2009.1.30
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Anywhere information access
A telephone and any Office Communicator client are great tools for connecting users with information.
The Anywhere Information Access capability of the Unified Communications Platform can extend the
reach of business information and services to a variety of communications devices.
The Anywhere Information Access capability of the Unified Communications Platform can extend the
reach of business information and services to a variety of communications devices.
The Anywhere Information Access capabilities of the Unified Communications Platform enable two key
scenarios:
scenarios:
Automated agents ( query response bots)
Voice portals and interactive voice response applications
Advanced scenarios include SIP applications building automatic call distributors that are primarily used
in contact centers or building a conferencing lobby, where people can dial in and wait for the conference
call to start.
in contact centers or building a conferencing lobby, where people can dial in and wait for the conference
call to start.
The Unified Communications Platform allows developers to automate a great deal of the interaction
between people and computers. Advanced technology like speech recognition is used to understand
what people say via telephones or Microsoft Office Communicator 2007 R2. Alternatively text based
query response bots or automated agents can be used for interaction using the Communicator clients.
Such information portals and customizable automated self-service agents can enhance the productivity
of the organization’s mobile workforce.
between people and computers. Advanced technology like speech recognition is used to understand
what people say via telephones or Microsoft Office Communicator 2007 R2. Alternatively text based
query response bots or automated agents can be used for interaction using the Communicator clients.
Such information portals and customizable automated self-service agents can enhance the productivity
of the organization’s mobile workforce.
. This new high level API on top of the Unified Communications Managed
API 2.0 extends the .NET 3.5 Windows Workflow Foundation with unified communications specific
Workflow Activities. It includes activities for both text based and as speech-technology based automated
agents, as well as for querying presence. Developers can build applications using the drag and drop
Workflow Designer that is fully integrated in Visual Studio 2008.
Workflow Activities. It includes activities for both text based and as speech-technology based automated
agents, as well as for querying presence. Developers can build applications using the drag and drop
Workflow Designer that is fully integrated in Visual Studio 2008.
Developing sophisticated natural language-based Speech Enabled Interactive Voice Response (IVR)
applications is made very easy using the
applications is made very easy using the
Speech Server Developer Edition
that is part of the Office
Communications Server 2007 R2. The Speech Server comes with advanced tools for building natural
language applications that allow people to speak as if they are talking to a human person.
language applications that allow people to speak as if they are talking to a human person.