Quescom L900-IVR-005 User Manual

QuesCom 300, version 4.20 

Product overview

 

21 

The gateway logs all call details in a CDR (Call Detail Record) database and can produce a 

number of detailed reports. The details recorded are the called and calling party numbers, date and 
time of the call and its status (call connected, no response, engaged…) 

Summary views are available from the web interface and a number of more detailed filters 

can be defined. All data can also be exported to a third party application and/or emails can be sent 
automatically to an administrator. 

Traces of all events are also available on the bird memory. All traces are dispatched by 

component (gatekeeper, gateway, qwebsvr…). They have a maximum size of 4 Mb and loop when 
the file is full. 

An IP sniffer is embedded into the QuesCom 300 but it has to be enable/disable manually. 

 

4 logs are available: 

ƒ  Attended calls 
ƒ  Interrupted or failed calls: cause is displayed (ITU standard) 
ƒ  Sent, received or failed faxes 
ƒ  Sent, received or failed SMS 

Information displayed: 

ƒ  Origin and destination of the call 
ƒ  Called and calling numbers 
ƒ  Number before and after LCR management 
ƒ  Hour, date of beginning and end of the call 
ƒ  Duration of the call 
ƒ  Failure type of call according table of failed calls 
ƒ  Call type (ISDN, VoIP, CTI, …) and details about used ISDN and GSM ports 
ƒ  Microsoft Access database: 

o

 

Direct viewing via the Qportal web-based interface: simple view is 

available by using criteria to be defined. 

o

 

Possibility of exporting towards a third-party application and/or 

automatically sent e-mail. 

 

ƒ  QuesCom 300 CDRs may be sent by e-mail (Text format), and by period to be 

defined. This feature must be enabled/disabled. 

ƒ  Exporting of information needed for financial reports on communication costs 

towards an external application (e.g. GeoTaxe).