Quescom L900-IVR-005 User Manuals

Table of Contents

• Introduction

  5
• Value-for-money features

  6
• GSM gateway

  6
• Any SIM to Any Port technology

  6
• Call-Through

  6
• Call-Back

  6
• Voice rate plans management

  7
• Dial Tone back-up

  7
• SMS management

  7
• Least Cost Routing (LCR)

  8
• QuesCom 300 configuration

  8
• Productivity Improvement features

  9
• Mobility Services Pack

  9
• One number

  9
• Personal Call Manager Basic

  9
• Mobile Extension

  10
• Fax sending and receiving

  10
• Voice messaging

  11
• QuesCom 300 minimum hardware requirements

  11
• Personal Call Manager Standard & Business

  12
• PCM Standard

  12
• PCM Business

  12
• Users’ PC minimum hardware requirements

  12
• Other CTI feature

  12
• Features of Customer Satisfaction Improvement

  13
• Basic IVR feature

  13
• GeoVox IVR: Interactive Voice Response

  13
• GeoRoute

  13
• VoIP features

  14
• Interconnection in VoIP

  14
• Minimum hardware requirements

  14
• Hardware overview

  15
• Physical overview of chassis

  15
• Network interface modularity

  15
• Slots for ISDN cards

  15
• Slot for GSM module

  16
• Slots and voice module overview

  17
• Use environment

  17
• Stocking environment

  17
• Delivery content

  17
• Integration within a PBX environment

  18
• Easy, quick and transparent installation

  18
• Multimodal installation

  18
• Evolutive architecture: Stand-Alone/Relay functioning

  18
• QuesCom 300 administration

  19
• Administration PC minimum hardware requirements

  19
• Available connection types

  19
• QuesCom 300 configuration

  19
• QuesCom 300 supervision

  19
• Alarms and failure

  20
• Backup/restore configuration

  20
• Duplication of configuration

  20
• Software update

  20
• Traces

  21
• Communication logs

  21
• Geoport CDR

  21