BlackBerry Enterprise Server 4.1 for MDS Applications, 20u PRD-10459-034 User Manual

Troubleshooting the BlackBerry Enterprise Server upgrade

process

6

A third-party tool did not install and the BlackBerry Enterprise Server setup
application closed

Possible solution

1.

On the BlackBerry® Enterprise Server installation media, open the Tools folder.

2.

Double-click the setup application file for the tool that you want to install.

3.

Complete the instructions on the screen.

4.

Restart the BlackBerry Enterprise Server setup application.

Previous version detected but no database available

This message appears when you start the setup application and the setup application stops responding.

Possible solution

The registry keys that identify your BlackBerry® Configuration Database must exist in the Microsoft® Windows® Registry.

1.

On the computer on which you plan to upgrade the BlackBerry® Enterprise Server, open the Registry Editor.

2.

In the left pane, navigate to HKEY_LOCAL_MACHINE\Research In Motion\BlackBerry Enterprise Server\Database.

3.

Create the following case-sensitive string values (if they do not exist):

•

DatabaseName: Type the name of the BlackBerry Configuration Database.

•

DatabaseServerMachineName: Type the computer name of the database server.

4.

Restart the setup application.

You cannot resolve errors that occur when you move users

Possible solution

1.

Delete the user accounts from the BlackBerry® Enterprise Server before you start the upgrade process.

2.

Add the user accounts to the BlackBerry Enterprise Server when the upgrade process completes.

3.

Activate users’ BlackBerry devices over the wireless network.

Upgrade Guide

Troubleshooting the BlackBerry Enterprise Server upgrade process

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