BlackBerry Enterprise Server 4.1 for MDS Applications, 20u PRD-10459-034 User Manual

You encounter errors when you try to upgrade the BlackBerry Configuration
Database

Possible solution

1.

Navigate to C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs\Installer or to the location of the log
files that you specified in the setup application.

2.

Open DB_InstallV<YYMMDDHHMMSS>.log, where <YYMMDDHHMMSS> specifies the date and time, in 24 hour clock
format, that you upgraded the BlackBerry® Configuration Database.

3.

Check the log file for error messages.

The setup application prompts you for access to the installation media for
Microsoft .NET Framework version 1.1

When the BlackBerry® Enterprise Server setup application installs Microsoft® .NET Framework version 1.1 SP1 on a computer that
hosts a previously installed version of Microsoft .NET Framework version 1.1, it prompts you for access to the installation media
for Microsoft .NET Framework version 1.1.

Possible solution

You can access the netfx.msi file that is included with the BlackBerry Enterprise Server installation media.

1.

On the BlackBerry Enterprise Server installation media, open the Tools folder.

2.

Double-click the netfx.msi file.

3.

Complete the instructions on the screen.

Restore a BlackBerry Configuration Database

If you created a copy of the BlackBerry® Configuration Database using the CreateDB tool, you can restore the copy if you determine
that the upgrade process did not complete successfully.

1.

In the Windows® Services, stop the BlackBerry® Enterprise Server services.

2.

On the server that hosts the BlackBerry Configuration Database, open a command prompt window.

3.

Change to  <extractedfolder>\Tools.

4.

Type BlackBerryDBRestore.exe.

5.

Type the same parameters that you used when you backed up the BlackBerry Configuration Database.

6.

Press ENTER.

Upgrade Guide

You encounter errors when you try to upgrade the BlackBerry Configuration Database

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