BlackBerry Enterprise Server 4.1 for MDS Applications, 20u User Manuals

Table of Contents

• Choosing a BlackBerry Enterprise Server upgrade option

  6
  • Upgrading the BlackBerry Enterprise Server software by overwriting the existing version

    6
  • Upgrading the BlackBerry Enterprise Server by using a new computer

    6
  • Verify the BlackBerry Enterprise Server version from which you are upgrading

    7
• System requirements

  8
  • System requirements: BlackBerry Enterprise Server

    8
  • System requirements: BlackBerry Attachment Service

    9
  • System requirements: BlackBerry Manager

    10
  • System requirements: BlackBerry MDS Connection Service

    10
  • System requirements: BlackBerry MDS Integration Service

    11
  • System requirements: BlackBerry Router

    11
  • System requirements for optional environments and features

    12
  • Unsupported environments

    12
• Setting up the database connection

  13
  • Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows authentication

    13
    • Specifying MSDE 2000 permissions for the Microsoft Windows account

      13
    • Assign Microsoft SQL Server permissions to the Windows account

      13
  • Configuring authentication to the BlackBerry MDS Integration Service database

    14
• Upgrading the BlackBerry Enterprise Server software by overwriting the existing version

  15
  • Upgrade the BlackBerry Enterprise Server software

    15
  • Improve the startup performance of the BlackBerry Enterprise Server

    16
• Upgrading the BlackBerry Enterprise Server by using a new computer

  17
  • Prerequisites: Upgrading the BlackBerry Enterprise Server software

    17
  • Install BlackBerry Enterprise Server version 4.1 SP7 on the new computer

    18
  • Move user accounts to the new BlackBerry Enterprise Server

    18
    • BESMigration tool parameters

      19
  • Prevent the old BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure

    19
  • Improve the startup performance of the BlackBerry Enterprise Server

    20
  • Start the new BlackBerry Enterprise Server

    20
• Troubleshooting the BlackBerry Enterprise Server upgrade process

  21
  • A third-party tool did not install and the BlackBerry Enterprise Server setup application closed

    21
  • Previous version detected but no database available

    21
  • You cannot resolve errors that occur when you move users

    21
  • You encounter errors when you try to upgrade the BlackBerry Configuration Database

    22
  • The setup application prompts you for access to the installation media for Microsoft .NET Framework version 1.1

    22
  • Restore a BlackBerry Configuration Database

    22
• Upgrading the BlackBerry Device Software

  23
  • Permitting users to upgrade the BlackBerry Device Software at their computers

    23
  • Upgrading the BlackBerry Device Software at a central computer

    23
  • Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers

    24
• Permitting users to upgrade the BlackBerry Device Software at their computers

  25
  • Configure a network drive

    25
  • Save the BlackBerry Device Software installation files to the network drive

    25
  • Verify the version of the application loader tool

    26
  • Sending the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers

    26
    • Send the BlackBerry Device Manager installation file to users' computers

      26
    • Send the BlackBerry Desktop Software installation file to users' computers

      27
  • Synchronizing wireless data automatically

    27
  • Create the BlackBerry Device Software upgrade instructions for BlackBerry device users

    27
  • Confirming that the BlackBerry Device Software upgrade process completed successfully

    27
    • Verify that the upgrade from BlackBerry Device Software Version 4.0 or later completed successfully

      27
    • 28
• Upgrading the BlackBerry Device Software at a central computer

  29
  • Configure a network drive

    29
  • Save the BlackBerry Device Software installation files to the network drive

    29
  • Create a software configuration for the BlackBerry Device Software

    30
  • Assign the software configuration to a user

    30
  • Upgrade the BlackBerry Device Software at a central computer

    30
  • Verify that the BlackBerry Device Software upgrade at a central computer completed successfully

    31
• Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers

  32
  • Configure a network drive

    32
  • Install the BlackBerry Device Software on the network drive

    32
  • Save the BlackBerry Desktop Software installation file to the network drive

    33
  • Synchronizing wireless data automatically

    33
  • Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using a third-party application

    33
  • Confirming that the BlackBerry Device Software upgrade process completed successfully

    34
    • Verify that the upgrade from BlackBerry Device Software Version 4.0 or later completed successfully

      34
    • 34
• Troubleshooting

  35
  • When users click the link to the application loader tool in the upgrade instructions, the upgrade process does not start

    35
• Glossary

  36
• Legal notice

  38