BlackBerry Enterprise Server 4.1 for MDS Applications, 20u PRD-10459-034 User Manual

Troubleshooting

11

When users click the link to the application loader tool in the upgrade
instructions, the upgrade process does not start

Possible cause

The application loader might not be shared.

Possible solution

1.

Connect a BlackBerry® device to a computer on which the BlackBerry Manager is installed.

2.

At the command prompt, type \\<shared network drive>\Research In Motion\Apploader\loader.exe

3.

If the application loader tool starts, the tool is shared successfully.

Upgrade Guide

Troubleshooting

33