Netgear FVS318Gv2 – ProSAFE VPN Firewall Series User Manual

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Install the Software 
17
 NETGEAR ProSAFE VPN Client
4. 
Select the I want to Activate the software radio button.
5. 
When prompted, enter your license number.
6. 
If a field displays to enter an email address, complete the field.
Your email address is used to send you the activation confirmation.
Note:
If the network administrator set up VPN Client to suppress the email 
address field, this field does not display. Some network administrators 
use this method to direct all software activation confirmation email to a 
single email address.
7. 
Click the Next button. 
T
he Software Activation Wizard connects to the activation server to activate the VPN 
Client software. The progress bar shows the activation progress. The page displays a 
message when activation is complete.
8. 
If an error occurs, click the More information about this error link.
17.
9. 
Click the Run button.
The VPN Client relaunches with the new license. The VPN Configuration page displays.
Troubleshoot Software Activation
Errors can occur during the activation process. Each activation error type is displayed on the 
Software Activation page. 
You can resolve most of errors by carefully checking the following:
Verify that you entered the correct license number. (Error 031 indicates that the license 
number was not found.)
Your license number could already be activated (Error 033). Contact NETGEAR support.
Your license number cannot be used for activation (Error 034). Contact NETGEAR 
support.
A firewall might block communication with the activation server (Error 053 or Error 054). 
Find out if a personal or corporate firewall is blocking communications.
The activation server might be temporarily unreachable. Wait a few minutes and try 
again.
To view a list of all activation errors, visit
 
.
Software Upgrade Concepts
Your VPN configuration is saved during a software upgrade and automatically reenabled 
within the new release. If you specified a password for access control (see 
69), you must enter it to be able to upgrade the software.