Netgear WAC104 – Dual Band 802.11ac Wireless Access Point User Manual

If the Power LED does not turn solid green, do the following:

Turn the power off and back on and wait several minutes to see if the access point recovers.

If the access point does not recover, press and hold the 

Reset button to return the access point to its

factory settings (see 

 on page 45).

If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware

problem, contact technical support at 

.

If the WiFi LED   remains off, check to see if both radios on the access point are disabled (see 

 on page 37). By default, both radios are enabled and the WiFi LED lights solid green.

If you are experiencing trouble connecting over WiFi to the access point, try to isolate the problem:

Make sure that the WiFi settings in your WiFi device and access point match exactly.

For a device that is connected over WiFi, the WiFi network name (SSID) and WiFi security settings of

the access point and WiFi device must match exactly. The default SSIDs are on the product label (see

 on page 9). By default, the access point provides an open WiFi network that does not

require a network key or password.

Does the WiFi device that you are using find your WiFi network?
If not, check the WiFi LED   on the top of the access point. If the WiFi LED is off, both WiFi radios are

probably off too. For more information about the WiFi radios, see 

If you disabled the access point’s SSID broadcast, your WiFi network is hidden and does not display in

your WiFi client’s scanning list. (By default, SSID broadcast is enabled.) For more information, see 

 on page 27.

Does your WiFi device support the security that you are using for your WiFi network (WEP, WPA, or

WPA2)? For information about changing the WiFi security, see 

on page 27.

If you want to change the WiFi settings of the access point’s network, use a wired

connection to avoid being disconnected when the new WiFi settings take effect.

If your WiFi device finds your network but the signal strength is weak, check these conditions:

Is your access point too far from your WiFi device or too close? Place your WiFi device near the access

point but at least 6 feet (1.8 meters) away and see whether the signal strength improves.

Are objects between the access point and your WiFi device blocking the WiFi signal?