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Netgear AC815S – AT&T Unite Explore™ User Manual

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Frequently Asked Questions 
84
AirCard 815S Mobile Hotspot 
What do I do if my mobile hotspot doesn’t connect to my 
service provider’s network?
If your mobile hotspot does not connect to your service provider’s mobile broadband network, 
try the following suggestions:
•
Make sure that your micro SIM account is active. To check micro SIM status, contact your 
wireless service provider.
•
If you use a prepaid micro SIM card, make sure that the account balance is positive.
•
If your mobile hotspot still does not connect, you might need to create or update the 
default connection profile. 
To check the default connection profile settings:
1. 
From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web 
browser.
2. 
Enter http://attwifmanager/.
The mobile hotspot web page displays.
3. 
Enter the mobile hotspot password.
The default password is attadmin. The password is case-sensitive.
The home page displays.
4. 
Select Settings > Mobile Broadband > APN.
5. 
Review ISP settings.
Questions About the Mobile Hotspot Web Page
Review these topics for answers to questions about the mobile hotspot web page.
How do I go back to the mobile hotspot web page?
To view the mobile hotspot web page:
1. 
From a computer or Wi-Fi device that is connected to the mobile hotspot, launch a web 
browser.