Netgear AC815S – AT&T Unite Explore™ User Manual

Page of 98
Frequently Asked Questions 
85
 AirCard 815S Mobile Hotspot
2. 
Enter http://attwifmanager/.
The mobile hotspot web page displays.
3. 
Enter the administrator login password.
The default password is attadmin. The password is case-sensitive.
The mobile hotspot web page displays.
What do I do if I forget my attadmin login password?
The default attadmin login password is attadmin, and the mobile hotspot web page URL is 
http://attwifmanager/.
If you changed the attadmin login password and can’t remember the password that you 
created, you must reset the mobile hotspot back to factory defaults. See 
93.
General Questions
Review these topics for answers to general questions about the mobile hotspot.
What should I do if the o-ring on the back cover comes loose?
If the o-ring on the back cover comes loose from a corner, stretch it back across the corner 
and the back cover seals correctly
Why isn’t my battery charging?
If you are in a low-coverage area, are transferring a lot of data, or left the mobile hotspot in a 
hot location, the internal temperature of the mobile hotspot can rise above 45°C. In these 
conditions, the battery cannot be charged due to safety limits with lithium-ion battery 
technology.
Check to ensure that the USB cable and the AC wall charger are connected securely and are 
working correctly.
If the device is left charging for over seven consecutive days, the device automatically enters 
a battery longevity mode to enhance the life of the battery. During this state, the device stops 
charging and allows the battery level to drop to and maintain at approximately 75 percent. 
The next time the device is plugged into a charger, it resumes charging.
Why is the Signal Strength indicator always low?
Your mobile hotspot’s reception is poor. Try moving it to a location with a clear view of the sky 
(for example, near a window).