KitchenAid 24-Inch 6-Cycle/7-Option Dishwasher, Pocket Handle Use & Care Manual

Troubleshooting

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, 
refer to the warranty page in this manual and scan the code with your mobile device, or visit http://kitchenaid.custhelp.com. In Canada, 
visit www.kitchenaid.ca (website may not be compatible with some mobile devices).

Contact us by mail with any questions or concerns at the address below:

In the U.S.A.:

KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

In Canada:

KitchenAid Brand Home Appliances
Whirlpool Canada LP
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

■

If you will not be using the dishwasher during the summer months, turn off the water 
and power supply to the dishwasher.

■

Make sure the water supply lines are protected against freezing conditions. Ice 
formations in the supply lines can increase water pressure and damage your 
dishwasher or home. Damage from freezing is not covered by the warranty.

■

When storing your dishwasher in the winter, avoid water damage by having your 
dishwasher winterized by authorized service personnel. 

NOTE: It is normal for the dishwasher to repeatedly pause several times during a cycle.

If the Start/Resume light is blinking, close the door and push START/RESUME.

Be sure the door is closed and latched. 

Be sure you have disabled Sleep Mode by pressing either START/RESUME or CANCEL, or opening and 
closing the door before selecting your cycle/option.

Check that there is not an interference with large casserole dishes and the wash system at the back of 
the dishwasher. Adjust loading as necessary to ensure door is closed and latched.

Be sure you have selected a cycle. (See “Cycle and Option Descriptions” section.)

Be sure there is power to the dishwasher. A circuit breaker or fuse may have tripped.

If lights other than Start/Resume blink and the unit will not run, you will need to call for service. 

Check for dishware such as cookie sheets, cutting boards, or large containers, etc., that may be 
blocking the detergent dispenser from opening properly.

Be sure your detergent is fresh and lump free.

Be sure the cycle has completed (the Clean light is on). If it has not completed, you will need to resume 
the cycle by closing the door and pressing START/RESUME.

■

To use less water and reduce energy consumption you will encounter cycles that typically run for up 
to 3 hours. 

■

A water heater setting of 120°F (49°C) is best, the dishwasher will delay longer while heating cooler 
water.

■

Some options will add time to the cycle. (See “Cycle and Option Descriptions” section.) The 
ProDry™ or Heat Dry option adds approximately 

¹⁄₂ hour.

Try the 1 Hour Wash cycle.

Run the hot water at a faucet close to the dishwasher before starting the cycle.

NOTE: Plastic and items with nonstick surfaces are difficult to dry because they have a porous surface 
which tends to collect water droplets. Towel drying may be necessary.

Use of rinse aid along with the ProDry™ or Heat Dry option is needed for proper drying.

Proper loading of items can affect drying. (See specific loading instructions within this guide.)

Glasses and cups with concave bottoms hold water. This water may spill onto other items when 
unloading. 

■

Unload the bottom rack first.

■

Locate these items on the more slanted side of the rack for improved results.