Xerox WorkCentre 5022/5024 User Guide

Problem Solving

Xerox

® 

WorkCentre

® 

5022/5024 Multifunction Printer

User Guide

13-15

Printer Problems

This section provides possible solutions to various problems you may encounter when using the Print 
features.

Unable to Print

The table below lists possible solutions when you are unable to print.

Data remains in the 
printer icon.

The machine's power is not on.

Switch the machine's power on .
Refer to 

The PC's cable is disconnected.

Connect the PC's cable.

The machine's cable is 
disconnected.

Connect the machine's cable.
Refer to 

An error has occurred in the 
machine.

Check the error information, and take the required 
action.

There is a problem in the 
network connecting the 
computer and machine.

Contact your Network Administrator.

The port is not activated.

Activate the port to use.
Refer to 

The machine is connected to 
multiple computers.

Wait a while, and then try printing again.

Data has been sent 
to the machine.

No paper has been loaded.

Load paper.

There is no paper of the 
specified size.

Load paper of the specified size.
Refer to 

An error has occurred in the 
machine.

Check the error information, and take the required 
action.

Job execution has been paused.

Use the screen to select whether to cancel the job.