Xerox WorkCentre 5022/5024 User Guide
Problem Solving
Xerox
®
WorkCentre
®
5022/5024 Multifunction Printer
User Guide
13-26
Problems Using Xerox
®
CentreWare
®
Internet Services
The table below lists possible solutions to problems you may encounter when using Xerox
®
CentreWare
®
Internet Services.
Symptom
Remedy
Unable to connect to Xerox
®
CentreWare
®
Internet Services.
Is the machine operating normally?
Check whether the machine's power is on.
Check whether the machine's power is on.
Is Internet Services running?
Print a System Settings Report and check it.
Print a System Settings Report and check it.
Has the Internet address been entered correctly?
Check the Internet address again. If you still can't connect to Xerox
Check the Internet address again. If you still can't connect to Xerox
®
CentreWare
®
Internet Services, try connecting by entering the IP
address.
Are you using a proxy server?
The machine cannot connect to some proxy servers. Do not use a proxy
server. Set your web browser Not using proxy server, or set the address
you are using to Not using proxy server.
The machine cannot connect to some proxy servers. Do not use a proxy
server. Set your web browser Not using proxy server, or set the address
you are using to Not using proxy server.
The message "Please wait" is not
going away.
going away.
Wait for a while.
If the condition persists, press the Refresh button.
If the condition still persists, check whether the machine is operating
normally.
If the condition persists, press the Refresh button.
If the condition still persists, check whether the machine is operating
normally.
Nothing happens after pressing
Refresh.
Refresh.
Are you using a supported web browser?
See
See
on page 2-17 to
check whether your web browser is a supported type.
The frame on the right is not
updated after selecting a menu
item from the frame on the left.
updated after selecting a menu
item from the frame on the left.
The screen display is fragmented.
Change your web browser's window size.
The display is not updated.
Press Refresh.
Nothing happens after pressing
Apply.
Apply.
Are the entered values correct?
If you entered an out-of-range value, it is automatically changed to a
value within range.
If you entered an out-of-range value, it is automatically changed to a
value within range.
Are you now using, or did you just use the machine's control panel?
When the Auto Reset feature is set, settings made by Xerox
When the Auto Reset feature is set, settings made by Xerox
®
CentreWare
®
Internet Services are not applied until the preset amount
of time has elapsed. Wait for a while.
Is the machine in an energy saver mode?
Cancel the energy saver mode, and then try again.
Cancel the energy saver mode, and then try again.