Xerox Xerox Secure Access Unified ID System Support & Software Administrator's Guide
Appendices
Xerox Secure Access Administration Guide
45
Troubleshooting
Before calling for assistance, check these troubleshooting symptoms and instructions on how to correct
the problem.
the problem.
Symptom
Instruction
1
Is the indicator light on
the reader off?
the reader off?
Authentication device: An unlit indicator light on the card reader
signifies that there is no power to the reader.
Authentication Device: Check that the reader cable is connected and
the connector firmly seated in the mini-DIN connector on the control
unit. If the cable is properly connected and there is still no light,
continue to the next step.
USB Reader: Verify that you have the appropriate level of software
running on the MFP.
Check to make sure the reader is securely plugged into the MFP. If
the LED is still off after the connection is verified and still off after a
power off, power on of the MFP then a replacement reader should be
tried.
signifies that there is no power to the reader.
Authentication Device: Check that the reader cable is connected and
the connector firmly seated in the mini-DIN connector on the control
unit. If the cable is properly connected and there is still no light,
continue to the next step.
USB Reader: Verify that you have the appropriate level of software
running on the MFP.
Check to make sure the reader is securely plugged into the MFP. If
the LED is still off after the connection is verified and still off after a
power off, power on of the MFP then a replacement reader should be
tried.
2
Does the control unit
have power?
have power?
Authentication device: Check the back (connector side) of the
control unit. If there is power, the yellow indicator light next to the
jack marked “Ethernet” will be lit.
Check that the power supply cable is firmly seated, and that the
power cord is plugged into the power supply brick and to the wall jack.
Verify that the wall jack has power.
control unit. If there is power, the yellow indicator light next to the
jack marked “Ethernet” will be lit.
Check that the power supply cable is firmly seated, and that the
power cord is plugged into the power supply brick and to the wall jack.
Verify that the wall jack has power.
3
Is the reader indicator
light flashing red
slowly?
light flashing red
slowly?
Authentication device: A slow flashing of the reader indicator light
signifies that the reader is correctly connected to the control unit, but
the control unit failed to connect to the server. Check that the
Ethernet cable is plugged into the control unit's jack marked
“Ethernet”, and plugged into the wall Ethernet jack.
USB Reader: The reader module in the MFP can not communicate
with the server. Ensure there is network connectivity to the MFP and
the device was properly initialized in the Secure Access Manager.
signifies that the reader is correctly connected to the control unit, but
the control unit failed to connect to the server. Check that the
Ethernet cable is plugged into the control unit's jack marked
“Ethernet”, and plugged into the wall Ethernet jack.
USB Reader: The reader module in the MFP can not communicate
with the server. Ensure there is network connectivity to the MFP and
the device was properly initialized in the Secure Access Manager.
4
Is the Ethernet link light
off?
off?
Authentication device: If the green indicator light next to the jack
marked “Ethernet” is off, there is no Ethernet connection.
Check that the Ethernet patch cable is good by testing with another
cable, and verify that the Ethernet wall jack is active.
marked “Ethernet” is off, there is no Ethernet connection.
Check that the Ethernet patch cable is good by testing with another
cable, and verify that the Ethernet wall jack is active.
5
Is the Ethernet link light
solid green?
solid green?
Authentication device: If the green indicator light next to the jack
marked “Ethernet” is solid green, there is an Ethernet connection but
no activity.
Check that the Ethernet wall jack is connected to the correct hub or
switch.
marked “Ethernet” is solid green, there is an Ethernet connection but
no activity.
Check that the Ethernet wall jack is connected to the correct hub or
switch.