Xerox Xerox Secure Access Unified ID System Support & Software Administrator's Guide
Appendices
Xerox Secure Access Administration Guide
46
6
Is the device listed on
the Secure Access
server?
the Secure Access
server?
Authentication device: Check the authentication device drop-down
list on the Secure Access console, and verify that it contains the
problem device's MAC address.
If the device's MAC address (as found on the serial number label on
the control unit) is not listed, it has not been able to contact the
server.
USB Reader: No authentication device is listed if using a USB reader.
list on the Secure Access console, and verify that it contains the
problem device's MAC address.
If the device's MAC address (as found on the serial number label on
the control unit) is not listed, it has not been able to contact the
server.
USB Reader: No authentication device is listed if using a USB reader.
7
Did the device receive
an IP address?
an IP address?
Authentication device: If using DHCP to configure the devices, check
the DHCP server to verify that an IP address was assigned to it (use
the MAC address to verify).
If no IP address was assigned, either the device is not able to
communicate with the DHCP server, or it has been configured using
manual IP configuration.
the DHCP server to verify that an IP address was assigned to it (use
the MAC address to verify).
If no IP address was assigned, either the device is not able to
communicate with the DHCP server, or it has been configured using
manual IP configuration.
8
Did the device receive a
server address from
DHCP?
server address from
DHCP?
Authentication device: If using DHCP to configure the devices, check
that the DHCP server sets value 230 to the server's IP address. Verify
that the value is the correct IP address for the server. Note that the
Secure Access server itself should not be configured using DHCP.
If value 230 was not set or set incorrectly, the device will not be able
to contact the server.
that the DHCP server sets value 230 to the server's IP address. Verify
that the value is the correct IP address for the server. Note that the
Secure Access server itself should not be configured using DHCP.
If value 230 was not set or set incorrectly, the device will not be able
to contact the server.
9
Was the IP address set
manually?
manually?
Authentication device: If the IP address was set manually, check the
records to determine the device's IP address, and connect to the
device using a web browser.
If you are unable to connect to the web page at the device's IP
address, either the device is not correctly connected, is unable to
communicate or the IP address was recorded incorrectly. To eliminate
the first possibility, connect the device directly to the PC using a
crossover cable, and attempt a connection again.
Once you establish the connection, verify that the networking
settings and the server IP address are correct.
records to determine the device's IP address, and connect to the
device using a web browser.
If you are unable to connect to the web page at the device's IP
address, either the device is not correctly connected, is unable to
communicate or the IP address was recorded incorrectly. To eliminate
the first possibility, connect the device directly to the PC using a
crossover cable, and attempt a connection again.
Once you establish the connection, verify that the networking
settings and the server IP address are correct.
10
Is the device
unreachable at its IP
address?
unreachable at its IP
address?
Authentication device: If you are unable to connect to the device at
its IP address using a regular Ethernet cable connected to the
Downlink port, reset the device to its factory settings.
You can do this by disconnecting power from the control unit,
inserting the key and turning it to the “on” position, and reconnecting
the power. After 30 seconds, remove power, remove the key, and
connect power again.
You should now be able to connect to the device at the default IP
address of 192.168.2.1 (Ensure that your PC's networking settings
are correct for being able to reach that address.)
If you can now reach the device's web page, you can then either
configure the networking information manually, or attempt the
DHCP configuration by connecting it to the network again.
If the web page is still unreachable, the control unit may be defective.
its IP address using a regular Ethernet cable connected to the
Downlink port, reset the device to its factory settings.
You can do this by disconnecting power from the control unit,
inserting the key and turning it to the “on” position, and reconnecting
the power. After 30 seconds, remove power, remove the key, and
connect power again.
You should now be able to connect to the device at the default IP
address of 192.168.2.1 (Ensure that your PC's networking settings
are correct for being able to reach that address.)
If you can now reach the device's web page, you can then either
configure the networking information manually, or attempt the
DHCP configuration by connecting it to the network again.
If the web page is still unreachable, the control unit may be defective.
Symptom
Instruction