Xerox Xerox Secure Access Unified ID System Support & Software Administrator's Guide
Appendices
Xerox Secure Access Administration Guide
47
11
Does the reader
indicator light flash red
rapidly when you swipe?
indicator light flash red
rapidly when you swipe?
Rapid red flashing of the reader indicator light signifies an invalid
swipe at the reader; the Secure Access server has determined that the
card ID does not correspond to a valid user on the network.
Test the reader with another card for a user whose card is known to
work at other readers. If the cards are not being read correctly at any
reader, server configuration may be the cause; contact the technical
support center to verify your server configuration.
swipe at the reader; the Secure Access server has determined that the
card ID does not correspond to a valid user on the network.
Test the reader with another card for a user whose card is known to
work at other readers. If the cards are not being read correctly at any
reader, server configuration may be the cause; contact the technical
support center to verify your server configuration.
12
Does the reader
indicator light stay red
when you swipe?
indicator light stay red
when you swipe?
Should the reader indicator light not change when you swipe, it
indicates that it did not detect a card. A magnetic card may have
been encoded with a different standard or swiped upside down or
facing the wrong direction; a proximity card or contactless smart card
may not have been placed near enough the reader, or may be of an
incorrect type.
Verify that the swipe was done correctly. If the same card works at
other readers at the same site, the reader module may be at fault. If
the card does not work at other readers, verify the card technology
with the card vendor, and cross-reference it against the reader card
compatibility list.
indicates that it did not detect a card. A magnetic card may have
been encoded with a different standard or swiped upside down or
facing the wrong direction; a proximity card or contactless smart card
may not have been placed near enough the reader, or may be of an
incorrect type.
Verify that the swipe was done correctly. If the same card works at
other readers at the same site, the reader module may be at fault. If
the card does not work at other readers, verify the card technology
with the card vendor, and cross-reference it against the reader card
compatibility list.
13
Does the reader
indicator light change
to green when you
swipe?
indicator light change
to green when you
swipe?
A red indicator light signifies an active Secure Access session. This
means that the card was read correctly and corresponds to a valid
Secure Access user.
If the light changes to green, but the MFP is still disabled, the Secure
Access device may be associates with an incorrect MFP. Check the
device configuration in the Secure Access console to verify that the
Secure Access device is associated with the correct MFP.
means that the card was read correctly and corresponds to a valid
Secure Access user.
If the light changes to green, but the MFP is still disabled, the Secure
Access device may be associates with an incorrect MFP. Check the
device configuration in the Secure Access console to verify that the
Secure Access device is associated with the correct MFP.
14
Is the MFP front panel
always unlocked?
always unlocked?
The front panel on the MFP can only be locked on devices that
support Xerox Secure Access.
Verify that the model you are attempting to use is supported and has
the correct version of firmware installed.
support Xerox Secure Access.
Verify that the model you are attempting to use is supported and has
the correct version of firmware installed.
15
What do the error
messages “Failed to
enable Follow-You
Printing” and “Failed to
enable Follow-You
Printing: no site
specified” mean?
messages “Failed to
enable Follow-You
Printing” and “Failed to
enable Follow-You
Printing: no site
specified” mean?
These messages may appear if the Release My Documents custom
service fails to install correctly. See
service fails to install correctly. See
16
Device prompts
(Title/Login prompt) not
displayed at MFP front
panel
(Title/Login prompt) not
displayed at MFP front
panel
Open the specific device in Secure Access Manager. Click the
Initialize Secure Access device button. The MFP front panel should
now display the correct prompts.
Initialize Secure Access device button. The MFP front panel should
now display the correct prompts.
17
Is the indicator light on
the reader solid green
after MFP reboot?
the reader solid green
after MFP reboot?
USB Reader: Verify that you have the appropriate level of software
running on the MFP.
running on the MFP.
Symptom
Instruction