Xerox Phaser 8400 User Guide
Managing Your Printer
Phaser® 8400 Color Printer
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PhaserSMART
PhaserSMART Technical Support is an automated, Internet-based support system. Use your
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
default web browser to send diagnostic information from your printer to our web site for
analysis. PhaserSMART Technical Support examines the information, diagnoses the problem,
and proposes a solution. If the problem is not resolved with the solution, PhaserSMART
Technical Support assists you in opening a Service Request with Xerox Customer Support.
Launching PhaserSMART from CentreWare IS
To access PhaserSMART Technical Support through CentreWare IS:
1.
Launch your web browser.
2.
Enter your printer’s IP address in the browser’s Address field (http://xxx.xxx.xxx.xxx).
3.
Select Support.
4.
Select the Technical Support link to access PhaserSMART Technical Support.
PrintingScout
PrintingScout, installed with your printer driver and available only with Windows,
automatically checks the printer status and sends instant notification to your computer if the
printer needs attention.
printer needs attention.
Whenever the printer is unable to print your document, the printer automatically sends an on-
screen message that provides helpful text and illustrations showing how to fix the printer.
screen message that provides helpful text and illustrations showing how to fix the printer.