Xerox Phaser 840 Document

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Phaser 840 Color Printer
4
Troubleshooting 
Diagnostic tools
The printer provides several tools for diagnosing and solving various types of 
problems; these tools include the following:
Front panel
Status messages
Automatically reflects a condition requiring user intervention.
Help button
Provides detailed information on currently displayed menus and status messages.
Help Topics
Describes common printer tasks. 
Consumables Usage Menu
Includes status for the remaining life of the Maintenance Kit.
Configuration Page
Found in the 
Printer Configuration
 
menu; provides useful information for 
installation and troubleshooting:
Printer’s name and Internet address
Firmware version
Feature set (one of three printer configurations:  Standard, Plus, Extended)
Printer serial number
Network information
Printer feature status (for example, Check Print enabled)
Usage Profile report
Found in the 
Consumables Usage
 menu; provides detailed information on 
consumables used, tray and media selections, printer interventions, as well as an 
analysis of usage rates.  Useful for planning your consumables ordering and 
tracking the average use of consumables on a per-job basis.
PhaserLink
 Printer Management Software
Use a standard web browser to view printer status, control printer configuration, 
view consumable information, and link to online documentation via the World Wide 
Web.
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To use PhaserLink Printer Management software, the printer must be connected to 
a network running TCP/IP.  Refer to the 
PhaserShare Networking Manual for 
complete details.
PS Error Handler
Enabled in the front panel’s 
Advanced Printer Settings
 menu.  Used to 
diagnose PostScript problems.  When a PostScript error occurs, an error page prints 
out if the error handler is enabled.