Xerox Phaser 840 Document
50
Phaser 840 Color Printer
4
Troubleshooting
Diagnostic tools
The printer provides several tools for diagnosing and solving various types of
problems; these tools include the following:
problems; these tools include the following:
Front panel
Status messages
Automatically reflects a condition requiring user intervention.
Automatically reflects a condition requiring user intervention.
Help button
Provides detailed information on currently displayed menus and status messages.
Provides detailed information on currently displayed menus and status messages.
Help Topics
Describes common printer tasks.
Describes common printer tasks.
Consumables Usage Menu
Includes status for the remaining life of the Maintenance Kit.
Includes status for the remaining life of the Maintenance Kit.
Configuration Page
Found in the
Printer Configuration
menu; provides useful information for
installation and troubleshooting:
■
Printer’s name and Internet address
■
Firmware version
■
Feature set (one of three printer configurations: Standard, Plus, Extended)
■
Printer serial number
■
Network information
■
Printer feature status (for example, Check Print enabled)
Usage Profile report
Found in the
Consumables Usage
menu; provides detailed information on
consumables used, tray and media selections, printer interventions, as well as an
analysis of usage rates. Useful for planning your consumables ordering and
tracking the average use of consumables on a per-job basis.
analysis of usage rates. Useful for planning your consumables ordering and
tracking the average use of consumables on a per-job basis.
PhaserLink
™
Printer Management Software
Use a standard web browser to view printer status, control printer configuration,
view consumable information, and link to online documentation via the World Wide
Web.
view consumable information, and link to online documentation via the World Wide
Web.
N
O
T
E
To use PhaserLink Printer Management software, the printer must be connected to
a network running TCP/IP. Refer to the
a network running TCP/IP. Refer to the
PhaserShare Networking Manual for
complete details.
PS Error Handler
Enabled in the front panel’s
Advanced Printer Settings
menu. Used to
diagnose PostScript problems. When a PostScript error occurs, an error page prints
out if the error handler is enabled.
out if the error handler is enabled.