Xerox DocuTech 6100 Production Publisher Leaflet

Troubleshooting

System Guide

8-9

3. If the job is PCL or PostScript, check for job ticket 

information that may have created a problem with the job. 
Make changes and resubmit the job.

The JPM logs contain the job attributes that the XPIF library 
is setting. In cases where the tray to media mapping is not 
happening as expected, then this log can give clues on how 
the mapping is being translated into job attributes.
/opt/XRXnps/log/JPM.Debug.Log

Gateway logs reveal how the data is being received by the 
system.
/opt/XRXnps/log/CGAPI.Debug.Log (for IPP gateway)
/opt/XRXnps/log/XLP.Debug.Log
/opt/XRXnps/log/Socket.Debug.Log

If a problem exists with a PDL job, the System Administrator 
can ask the job submitter specific questions to identify the 
problem. Possible questions that may help are the following:
•

What printer driver was used to create the file?

•

What application was used to create the file?

•

Do all applications create this file format?

•

Have you tried to use a different printer driver? If not, do 
so to conclude if it also creates problems.

•

Has the file printed previously on a different printer?

•

Was the file recreated and resubmitted?

•

Have you checked to see if the destination queue is 
accepting files? Were the resources adequate?

•

Did this file or a similar file print on a previously installed 
version of the system software?

The following questions may be helpful to ask when trying to 
isolate a PostScript problem:
•

What printer driver was used to create the file?