Xerox DocuTech 6100 Production Publisher User Guide

Page of 168
Problem Solving 
 
DT6180 HandyBook                                                                                                                   
55 
PROBLEM LISTING AND SOLUTIONS, LISTED by CASE 
NUMBER 
 
First group of problems don’t have case number
 
Look-up Solutions, listed in alphabetical order immediately following this table. 
Area 
P=Processor 
I=Interposer 
F=Finisher
 
 
Area 
 
 
Case # 
Problem 
Related Fault 
Codes 
Potential Solutions 
/Solutions Ranked by Relevance: 
Detail So
luti
ons
  
follo
wi
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Problem tab
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P, 
I, 
  Paper path jams, misfeeds, 
multifeeds (General – More specific 
later in table) 
•  Check the area where the jams are 
occurring to ensure that the paper 
path is clear of paper and other 
obstructions. 
•  If a jammed sheet of paper tears 
when being removed, ensure that you 
have removed all of the sheet pieces. 
•  Ensure that the paper path baffles are 
in the correct seated position. 
•  Ensure that the stock is loaded 
properly in the trays, with the rear and 
side guides against the stack. 
•  Check the sheets in the bottom of the 
paper tray for damage. If they are 
damaged, discard the sheets. 
•  Ensure that the stock is not loaded 
above the bottom of the red line in the 
paper tray. 
•  Ensure that the stock has no bent 
corners, or tears, and that the edges 
are straight.  
•  Remove any damaged sheets. 
•  Repeated jamming may be due to a 
paper curl problem that can be 
resolved by adjusting the decurler 
lever. Refer to the procedure, 
"Adjusting for paper curl," in this 
guide. 
•  Paper weight less than substance 20 
(75 g/m2) will require careful setting 
•  of the decurler. Refer to the 
procedure, "Adjusting for paper curl," 
in this guide. 
•  If the misfeeds are occurring in the 
paper tray, ensure that the paper 
feeder is latched by pressing down on