Xerox SmartSend Support & Software Installation Guide
7-12
Problem Solving
Install/Uninstall and Add Device Errors Related to DCOM Default Access
Permissions
Permissions
The following error conditions may occur if the DCOM Default Access Permissions have been altered on
Windows 2000-based SMARTsend computers:
Windows 2000-based SMARTsend computers:
.NET Framework version 1.1 error displayed during the SMARTsend installation, but the .NET
Framework version 1.1 was installed properly.
Framework version 1.1 was installed properly.
Add/Remove Programs window cannot be moved, resized, or closed after a failed uninstall.
Fatal errors during installation message displayed 15-20 minutes after attempted install
Add Xerox Devices operation fails because of an access denied error condition.
To correct DCOM Access Permissions (in Windows 2000):
1
Click Start > Run.
2
Type dcomcnfg and press Enter. The Distributed COM Configuration Properties dialog box appears.
3
Click the Default Security tab.
4
Click Edit Default in the Default Access Permissions section. The Registry Value Permissions dialog
box appears.
box appears.
5
If both of the following conditions apply, click OK twice to exit.
The Name field includes the SYSTEM and INTERACTIVE accounts.
Type of Access for both accounts is Allow Access.
Otherwise, proceed to Step 6.
6
Click Add. The Add Users and Groups dialog box appears.
7
Confirm that the local computer name is listed under List Names From.
8
Confirm that Type of Access is set to Allow Access.
9
Select the INTERACTIVE account if it was missing and click Add.
10
Select the SYSTEM account if it was missing and click Add.
11
Click OK on the next three screens to exit Distributed COM Configuration.
12
Log off and log on to the computer to implement your changes.
Refer to Microsoft Knowledge Base article #
for additional support information. The article is
available at