Xerox SmartSend Support & Software Installation Guide
7-14
Problem Solving
Frequently Asked Questions
How does an administrator control access to SMARTsend?
SMARTsend uses Windows and relies on standard Windows accounts to manage access to the SMARTsend
site. See Create Administrator, User, and Device Accounts on page 2-13 for more information.
site. See Create Administrator, User, and Device Accounts on page 2-13 for more information.
Can I install SMARTsend on a domain controller?
No. SMARTsend cannot operate on a domain controller. SMARTsend should reside on its own application
computer within a Windows 2000 Server/Advanced Server or Windows Server 2003 domain.
computer within a Windows 2000 Server/Advanced Server or Windows Server 2003 domain.
Can I install SMARTsend on a computer running Xerox FlowPort?
No. SMARTsend cannot operate on a computer that runs Xerox FlowPort.
Can I install SMARTsend on a computer running CentreWare Network Scanning Services?
No. SMARTsend should not be installed on a computer that runs Xerox CentreWare Network Scanning
Services.
Services.
During installation, I get a question from Microsoft SQL Server Desktop Engine asking me
to reboot the server. However, the SMARTsend installation continues whether I click Yes or
No. Why?
to reboot the server. However, the SMARTsend installation continues whether I click Yes or
No. Why?
The question box is part of the Microsoft MSDE installer. It appears on the computer when installing MSDE
for the first time. Systems where MSDE has been installed prior to the SMARTsend installation will not see
it.
for the first time. Systems where MSDE has been installed prior to the SMARTsend installation will not see
it.
If you see this question, you must click Yes or No to continue with the SMARTsend installation. However,
no reboot will occur even if you click Yes. The SMARTsend installer will finish installing the application
and display its own reboot window. Clicking Yes at that point reboots the computer.
no reboot will occur even if you click Yes. The SMARTsend installer will finish installing the application
and display its own reboot window. Clicking Yes at that point reboots the computer.
Does the Template Importer import FlowPort PaperWare templates to SMARTsend
workflows?
workflows?
The Template Importer does not import FlowPort PaperWare templates to SMARTsend workflows. It only
imports CentreWare Network Scanning Services templates into workflows.
imports CentreWare Network Scanning Services templates into workflows.
How can I learn the SMARTsend workflow names of imported CentreWare Network
Scanning Services templates?
Scanning Services templates?
You can learn the workflow names of imported CentreWare Network Scanning Services templates by
starting SMARTsend and accessing the Workflow Explorer. Imported templates become SMARTsend
workflows, and they retain their CentreWare Network Scanning Services filenames, less the .xst extension.
starting SMARTsend and accessing the Workflow Explorer. Imported templates become SMARTsend
workflows, and they retain their CentreWare Network Scanning Services filenames, less the .xst extension.
Why aren’t my CentreWare Network Scanning Services templates available after running
the Template Importer?
the Template Importer?
The Template Importer creates new SMARTsend workflows that are based on the imported templates. The
resulting workflows must then be published to a Xerox Multifunction Device as a Device Scan Template.
resulting workflows must then be published to a Xerox Multifunction Device as a Device Scan Template.
The account under which I administer SMARTsend lacks administrative privileges on a
CentreWare Network Scanning Services server. Can I use the Template Importer to import
templates from that server?
CentreWare Network Scanning Services server. Can I use the Template Importer to import
templates from that server?
You can use the Template Importer to import CentreWare Network Scanning Services templates from any
CentreWare Network Scanning Services server for which you know an administrative account name and
password, which can differ from the administrative account name and password used with SMARTsend.
CentreWare Network Scanning Services server for which you know an administrative account name and
password, which can differ from the administrative account name and password used with SMARTsend.