Xerox FlowPort Support & Software Installation Guide

 

The following section describes solutions to some common 
problems you may encounter when installing FlowPort. 

Installing FlowPort on a new system should be done in the following order:

1. Document Centre 
2. DocuShare
3. FlowPort

If the FlowPort Welcome/Login page in your browser does not display, the 
FlowPort server is not running.

There is a possibility that a port problem is preventing the server to start. 
Perform the following to check the server status:

1. Go to C:\Xerox\FlowPort\log\AdminN.log.
2. Inspect the log for lines that indicate a port conflict or another reason for 

failure.

Example:
“System shutting down: UNABLE TO START HTTP SERVER ON PORT 
80. Perhaps some other Web server is using port 80.” 

3. Change the services to another port or re-install FlowPort to another 

port.

The FlowPort server is not able to start—the log file indicates that it is unable 
to start the HTTP server on port 80.

The most common reason is that Microsoft Internet Information Server (IIS) 
is already running on port 80 (or FlowPort is installed on the same server as 
DocuShare). FlowPort cannot run on the same server as IIS.

Perform the following to check the server status:

1. Go to C:\Xerox\FlowPort\log\AdminN.log.
2. Inspect the log for lines that indicate a port conflict or another reason for 

failure.

“System shutting down: UNABLE TO START HTTP SERVER ON PORT 

80. Perhaps some other Web Server is using port 80.”

3. Change the services to another port or re-install FlowPort to another 

port.

01isgtit.book  Page 4  Saturday, March 2, 2002  5:28 PM