Xerox ColorQube 9201/9202/9203 User Guide
Troubleshooting
ColorQube™ 9201/9202/9203
General Care and Troubleshooting
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Fatal Fault this occurs when a system wide failure exists that is unrecoverable. For example a
power fault occurs causing the device to be inoperable.
power fault occurs causing the device to be inoperable.
Customer Clearable Faults
A Customer Clearable fault is a fault that can be cleared by the user. There are three categories of
Customer Clearable faults:
Customer Clearable faults:
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Low Level Fault this occurs when a subsystem has detected a customer clearable fault, for
example, when a stapler runs out of staples. The print and copy features are still operable, but the
stapler function is not.
example, when a stapler runs out of staples. The print and copy features are still operable, but the
stapler function is not.
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Failure Fault this is declared when a Low Level Fault causes a major subsystem to become
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
unavailable. For example, when a paper misfeed is detected, the print and copy functions are
made inoperable until the paper is cleared by the user.
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Reset Fault this can be cleared by powering the device off then on again.
Status Messages
Status Messages
are informal messages that do not impact the device from functioning properly.
There are two categories of Status Messages:
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Warning Messages are informational and usually have to do with replacing consumables. The
messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
messages warn the local user of impending problems, or actions, that need to be taken to avoid a
fault occurring. For example, if the Cleaning Unit is close to the end of its life, the device displays a
warning message that the unit needs to be replaced soon. At this time the system sets a pre-
defined limit until a Customer Clearable fault is declared to change the Cleaning Unit.
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Job Fault Messages indicate a fault with the job, for example the required paper is unavailable. If
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.
a job is paused because of a fault, the user is required to take action to correct the condition, or to
delete the job.
Fault Displays
All faults that affect the users of the device are presented to the user by one of two methods:
Interrupting Fault
Interrupting faults are presented if the associated fault affects the entire device, where the device is
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
not capable of accepting input or output. They are also presented if the associated fault affects the
currently selected document service but does not affect another service, which can still be used.
The type of fault screen presented depends on the type of fault occurring.
Some fault displays present the user with fault recovery options. A selection of buttons allow you to
choose a fault recovery option.
choose a fault recovery option.
When an interrupting fault window is displayed, any status messages associated with the displayed
fault are presented in the Status Message area.
fault are presented in the Status Message area.