Xerox ColorQube 9201/9202/9203 User Guide

Troubleshooting

ColorQube™ 9201/9202/9203

General Care and Troubleshooting

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This option displays a list of any current 
faults on the device. Each fault can be 
selected for further information and 
instructions.

This option displays a list of all the current fault messages associated with the current device status 
and faults.

The Fault History is a log of the last 20 faults occurring on the device. The fault code associated with 
each fault and the date and time a fault occurred is displayed. It also displays the device image count 
at the time each fault occurred and any relevant paper or document size information.

Paper Problems

The device has designated misfeed clearance areas. If a misfeed occurs, a message and clearance 
instructions are displayed on the touch screen. There are also labels showing how to clear each area.

When clearing the paper path ensure all the areas stated are checked and cleared. Before closing the 
front door ensure that all handles and levers are returned to their correct position.

If misfeeds persist, or occur intermittently, check the following points:

For optimum printing results, observe the following when loading paper into the trays:

•

Do not use folded or wrinkled paper.

•

Do not load paper of varied sizes into the tray.

•

Always fan transparencies and shuffle labels before loading. Labels and transparencies can only 
be loaded into Tray 4 (Bypass).

•

Before loading paper into the trays, fan the edges. This procedure separates any sheets of paper 
that are stuck together and reduces the possibility of misfeeds.