Cisco Cisco Expressway Maintenance Manual
Removing Sensitive Information from a Report
The details in the downloaded incident report are Base64-encoded, so you will not be able to meaningfully view or
edit the information within the file.
edit the information within the file.
If you need to edit the report before sending it to Cisco (for example, if you need to remove any potentially sensitive
information) you must copy and paste the information from the Incident detail page into a text file, and edit the
information in that file before sending it to Cisco.
information) you must copy and paste the information from the Incident detail page into a text file, and edit the
information in that file before sending it to Cisco.
Viewing Incident Reports
The Incident view page (Maintenance > Diagnostics > Incident reporting > View) shows a list of all incident reports
that have occurred since the Expressway was last upgraded. A report is generated for each incident, and the
information contained in these reports can then be used by Cisco customer support to diagnose the cause of the
failures.
that have occurred since the Expressway was last upgraded. A report is generated for each incident, and the
information contained in these reports can then be used by Cisco customer support to diagnose the cause of the
failures.
For each report the following information is shown:
Field
Description
Time
The date and time when the incident occurred.
Version The Expressway software version running when the incident occurred.
Build
The internal build number of the Expressway software version running when the incident occurred.
State
The current state of the incident:
Pending: indicates that the incident has been saved locally but not sent.
To view the information contained in a particular incident report, click on the report's Time. You will be taken to the
manually to Cisco customer support.
Incident Report Details
The Incident detail page (Maintenance > Diagnostics > Incident reporting > View, then click on a report's Time)
shows the information contained in a particular incident report.
shows the information contained in a particular incident report.
This is the information that is sent to the external web service if you have enabled Incident reports sending mode
(via Maintenance > Diagnostics > Incident reporting > Configuration). It is also the same information that is
downloaded as a Base64-encoded XML file if you click Download incident report.
(via Maintenance > Diagnostics > Incident reporting > Configuration). It is also the same information that is
downloaded as a Base64-encoded XML file if you click Download incident report.
The information contained in the report is:
Field
Description
Time
The date and time when the incident occurred.
Version
The Expressway software version running when the incident occurred.
Build
The internal build number of the Expressway software version running when the incident
occurred.
occurred.
Name
The name of the software.
System
The system name (if configured), otherwise the IP address.
Serial number
The hardware serial number.
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Cisco Expressway Administrator Guide