Cisco Cisco Agent Desktop 10.0 User Guide
Cisco Agent Desktop User Guide
30
June 2007
Figure 10.
Preferences tab.
The available modes are:
Accessibility Options
Stationary team messages.
If you use a screen reader with Agent Desktop, scrolling
team messages (the default mode) can be difficult to read. You can opt to turn off the
scrolling feature and have stationary team messages by clearing the Scroll team
messages check box on the Accessibility Options tab (see
scrolling feature and have stationary team messages by clearing the Scroll team
messages check box on the Accessibility Options tab (see
).
NOTE: Your selected TM behavior will persist from session to session,
and does not need to be reset each time you start Agent Desktop.
and does not need to be reset each time you start Agent Desktop.
Table 6.
Window behavior modes
Mode
Description
Normal
Default. The window appears when calls are present and
minimizes when idle.
minimizes when idle.
Keep open
The window remains open when idle.
Always on top
The window remains open when idle and on top of all
other open applications.
other open applications.
Stealth
The window appears as an icon in the system tray (lower
right-hand corner of your desktop, next to the system
clock) and doesn’t appear unless double-clicked or if you
receive a team message.
right-hand corner of your desktop, next to the system
clock) and doesn’t appear unless double-clicked or if you
receive a team message.