Cisco Cisco TelePresence Management Suite (TMS) Version 15
Troubleshooting
Cisco TelePresence Management Suite Agent Legacy Deployment Guide (13.2)
Page 48 of 55
Backend problem scenarios
Provisioning directory not visible in Cisco TMS
If you do not see Directory showing up under
Systems > Provisioning
in Cisco TMS, check the following:
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Are you running Cisco TMS version 13.2? On any Cisco TMS page, check the lower right corner for version
information.
information.
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Are you running a trial version of Cisco TMS? Provisioning is not supported in trial versions.
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Do you have have the required privileges to see this directory?
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Has Enable Cisco TMS Agents (Provisioning) been set to Yes under
Administrative Tools >
Configuration > General
?
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On the Cisco TMS server, make sure the TMSProvisioningService is running. Start/restart the service.
Browser error displayed when trying to view Provisioning directory
If, when going to
Systems > Provisioning > Directory
, you receive a browser error page:
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Are you testing directly on the Cisco TMS server, or through a pc/laptop? The former is preferable.
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Do you have the required privileges to see this directory?
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Has Enable TMS Agents (Provisioning) been set to Yes under
Administrative Tools > Configuration
> General
?
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On the Cisco TMS server, make sure the TMSProvisioningService is running. Start/restart the service.
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Directly on the Cisco TMS server, verify that you can browse to the Provisioning Directory by opening the
browser and opening the following URL:
browser and opening the following URL:
Error message after Cisco TMS upgrade: "The Provisioning Directory is not running"
After upgrading Cisco TMS, when navigating to
System > Provisioning > Directory
, whether
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the following error message appears: "The Provisioning Directory is not running or is still initializing. If the
TMS Server or TMSAgentService were just restarted, please wait for the Directory to finish initializing. If
the Directory does not load after a few minutes, log on to the server and open
TMS Server or TMSAgentService were just restarted, please wait for the Directory to finish initializing. If
the Directory does not load after a few minutes, log on to the server and open
Control Panel >
Administrative Tools > Services
and restart the TMSAgentService.
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and/or starting the TMSAgentService fails
Follow this procedure:
1. Check the file log-tmsagentservice.txt for these lines:
10:05:39,297 [4] WARN TMSAgentWindowsService.TMSAgentWindowsService -
Service startup...
10:05:39,313 [4] WARN TMSAgentWindowsService.TMSAgentWindowsService -
10:05:39,313 [4] WARN TMSAgentWindowsService.TMSAgentWindowsService -
Starting TMS agent...