Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
shows several configuration examples for Get Digits for an ASR/TTS application:
Table 2-8
Get Digits Configuration Examples
If …
It means…
And, if...
It means…
The user.microapp.inline_tts
ECC variable contains “What is
your account number?”
ECC variable contains “What is
your account number?”
and
user.microapp.input_type
contains: D (DTMF)
contains: D (DTMF)
and
The VRU Script Name field
contains: GD
contains: GD
Use the Get Digits
micro-app to play the
contents of the ECC variable
and collect DTMF input.
micro-app to play the
contents of the ECC variable
and collect DTMF input.
The Configuration
Param field contains:
6,12,N,3,5,2,2,N,Y,#
Param field contains:
6,12,N,3,5,2,2,N,Y,#
6 – Minimum field length
12 – Maximum field length
N – No barge-in allowed.
3 – Inter-digit Timeout
(seconds)
(seconds)
5 – No Entry Timeout
(seconds)
(seconds)
2 – Number of no entry tries
2 – Number of invalid tries
N – Timeout Msg Override
Y– Invalid Entry Msg
Override
Override
# – DTMF Termination key
The user.microapp.inline_tts
ECC variable contains “What is
your account number?”
ECC variable contains “What is
your account number?”
and
user.microapp.input_type
contains: B (the default, both
DTMF and voice)
contains: B (the default, both
DTMF and voice)
and
The VRU Script Name field
contains: GD
contains: GD
Use the Get Digits
micro-app to play the
contents of the ECC variable
and collect either voice or
DTMF input.
micro-app to play the
contents of the ECC variable
and collect either voice or
DTMF input.
The Configuration
Param field contains:
6,12,N,,5,2,2,,,,4
Param field contains:
6,12,N,,5,2,2,,,,4
6 – Minimum field length
12 – Maximum field length
N – No barge-in allowed.
,,,, – Accept timeouts for
Inter-digit Timeout
(seconds), No Entry
Timeout (seconds), Number
of no entry tries, Number of
invalid tries, Timeout Msg
Override, Invalid Entry Msg
Override, DTMF
Termination key
Inter-digit Timeout
(seconds), No Entry
Timeout (seconds), Number
of no entry tries, Number of
invalid tries, Timeout Msg
Override, Invalid Entry Msg
Override, DTMF
Termination key
4 – Incomplete timeout
The user.microapp.inline_tts
ECC variable contains “What is
your account number?”
ECC variable contains “What is
your account number?”
and
user.microapp.input_type
contains: B (the default, both
DTMF and voice)
contains: B (the default, both
DTMF and voice)
and
The VRU Script Name field
contains: GD
contains: GD
Use the Get Digits
micro-app to play the
contents of the ECC variable
and collect DTMF or voice
input.
micro-app to play the
contents of the ECC variable
and collect DTMF or voice
input.
6,12,N
6 – Minimum field length
12 – Maximum field length
N – No barge-in allowed
Accept defaults for all other
settings.
settings.
Note
Type-ahead can only be used with the Get Digits micro-application when user.microapp.input_type is set to
D. For more information, see the
D. For more information, see the
.