Cisco Cisco Unified Customer Voice Portal 10.0(1)
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Cisco Internet Service Node (ISN) Configuration and Administration Guide
OL-1251-03
Chapter 2 Using NAM/ICM with the ISN IVR Solution
ISN Micro-Applications
shows several configuration examples for Play Data.
Play Data and Data Storage
Some possible sources of the data to be played back:
•
Information retrieved from a database look-up.
•
Information entered by the caller.
Before this micro-application can be called, you must specify the location of the play back data. You do
this with a Script Editor Set node that points to one of the following storage areas:
this with a Script Editor Set node that points to one of the following storage areas:
•
One of the standard NAM/ICM Peripheral Variables (PeripheralVariable1 through
PeripheralVariables10).
PeripheralVariables10).
•
The user.microapp.play_data ECC variable. This is the preferred area for data playback storage.
Using this ECC avoids the possibility of overwriting a call variable already being used either by this
application or by other components within the system.
Using this ECC avoids the possibility of overwriting a call variable already being used either by this
application or by other components within the system.
Table 2-4
Play Data Configuration Examples
If the VRU Script Name
field setting is…
field setting is…
It means…
If the Configuration
Param field is…
Param field is…
It means…
PD,Number
PD – Use the Play Data micro-app.
Number – Play back the data as a number.
empty
Place the data in the default ECC,
user.microapp.play_data, as a
number.
user.microapp.play_data, as a
number.
PD,Char
PD – Use the Play Data micro-app.
Char –Play back the data as individual
characters.
characters.
1
1 – Play the data in Call
PeripheralVariable 1 as a
character.
PeripheralVariable 1 as a
character.
PD,Etime,0
PD – Use the Play Data micro-app.
Etime – Play back the data as a Time.
1,,HHMM
1 – Play the data in Call
PeripheralVariable 1 as an
elapsed time.
PeripheralVariable 1 as an
elapsed time.
, – (Skipped parameter) Accept
default setting (Y)
default setting (Y)
HHMM – Play the time in
HHMM format (for example, 8
hours, 30 minutes).
HHMM format (for example, 8
hours, 30 minutes).
PD,Date
PD – Use the Play Data micro-app.
Date – Play back the data as a Date.
1,N
1 – Play the data in Call Variable
1 as a date.
1 as a date.
N – No barge-in allowed.
PD,Currency
PD – Use the Play Data micro-app.
Currency – Play back the data as a
Currency.
Currency.
4,N
4 – Play the data in Call
Variable 4 s currency.
Variable 4 s currency.
N – No barge-in allowed.
Note
To enable Text-to-Speech (TTS) as the data play back source, you would need to need to insert a Set node in the script
prior to the Run VRU Script node setting user.microapp.pd_tts to “Y”.
prior to the Run VRU Script node setting user.microapp.pd_tts to “Y”.