Cisco Cisco Expressway Maintenance Manual
4.
After the backup file has been prepared, a pop-up window appears and prompts you to save the file (the exact
wording depends on your browser). The default name is in the format:
<software version>_<hardware serial number>_<date>_<time>_backup.tar.gz.
wording depends on your browser). The default name is in the format:
<software version>_<hardware serial number>_<date>_<time>_backup.tar.gz.
(The file extension is normally .tar.gz.enc if an encryption password is specified. However, if you use Internet
Explorer to create an encrypted backup file, the filename extension will be .tar.gz.gz by default. These
different filename extensions have no operational impact; you can create and restore encrypted backup files
using any supported browser.)
Explorer to create an encrypted backup file, the filename extension will be .tar.gz.gz by default. These
different filename extensions have no operational impact; you can create and restore encrypted backup files
using any supported browser.)
The preparation of the system backup file may take several minutes. Do not navigate away from this page
while the file is being prepared.
while the file is being prepared.
5.
Save the file to a designated location.
Log files are not included in the system backup file.
Restoring a Previous Backup
To restore the Expressway to a previous configuration of system data:
1.
Go to Maintenance > Backup and restore.
2.
In the Restore section, Browse to the backup file containing the configuration you want to restore.
3.
In the Decryption password field, enter the password that was used to create the backup file, or leave it
blank if the backup file was created without a password.
blank if the backup file was created without a password.
4.
Click Upload system backup file.
5.
The Expressway checks the file and takes you to the Restore confirmation page.
—
If the backup file is not valid or an incorrect decryption password is entered, you will receive an error
message at the top of the Backup and restore page.
message at the top of the Backup and restore page.
—
You are shown the current software version and the number of calls and registrations.
6.
Read all the warning messages that appear before proceeding with the restore.
7.
Click Continue with system restore to continue with the restore process.
This will restart your system, so ensure that there are no active calls.
After the system restarts, you are taken to the Login page.
Diagnostics Tools
This section provides information about how to use the diagnostics tools:
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Configuring Diagnostic Logging
The Diagnostic logging tool (Maintenance > Diagnostics > Diagnostic logging) can be used to assist in
troubleshooting system issues.
troubleshooting system issues.
It allows you to generate a diagnostic log of system activity over a period of time, and then to download the log so
that it can be sent to your Cisco customer support representative. You can also take and subsequently download a
tcpdump while logging is in progress.
that it can be sent to your Cisco customer support representative. You can also take and subsequently download a
tcpdump while logging is in progress.
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Cisco Expressway Administrator Guide
Maintenance