Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

 

DCA 2.01 Installation and Integration Guide  

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DCA-CCS integration automatically disables the CCS White Board and App Share 
features available to Single-Session agents. If you want, after integration you can re-
enable these features. Note that re-enabling White Board and/or App Share will 
reintroduce the security warning users receive when the applet used by these 
features downloads during a session. 

Note: Re-enabling White Board or App Share enables the feature for all CCS users. 
It is not possible to re-enable either feature for select agents roles. 

To Re-Enable White Board or App Share: 

1.  Set Caller Complexity mode to Complex: 

§  In a text editor, open caller.properties, located at: 

<CCSrootdirectory>\servlet\properties

.  

§  Set complexityMode to Complex. (Before proceeding, it's recommended that 

you review the CCS Administration Guide for information and caveats 
regarding complexity mode 

2.  In a text editor, open DCARolesOverride.properties, located at: 

<CCSrootdirectory>\servlet\properties

. 

3.  To re-enable White Board, set dcaRolesOverride.ssEnableWhiteboard to True. 

4.  To re-enable App Share, set dcaRolesOverride.ssEnableShareApp to True. 

5.  Save the file. 

6.  Restart the CCS Web server. 

 Do not attempt to affect behavior by commenting out any of the properties 

in DCARolesOverride.properties. Doing so will cause the role properties pages in 
the CCS Admin Desktop to fail. 

For related information, see: 

About DCA-Collaboration Server Integration

 

About DCA 2.01 Changes to Agent Role Settings

 

About DCA-CCS Integration Troubleshooting