Cisco Cisco Collaboration Server Dynamic Content Adapter Installation Guide

 

DCA 2.01 Installation and Integration Guide  

59 

The table below lists suggestions for troubleshooting problems encountered 
immediately after integrating the DCA with CCS. These suggestions assume that: 

• 

Your DCA server is otherwise configured and running properly. 

• 

Your Collaboration server is configured and running properly. 

• 

Web content you are attempting to access is valid and available from a properly 
configured and functioning Web server. 

 

CCS is configured for SSL but 

pages accessed via the DCA 

Collaboration Toolbar are not 

secure. 

DCA Collaboration Toolbar not 

configured for SSL. 

Configure the Collaboration Toolbar 

for SSL as described in the DCA 2.01 

Guide. 

The Collaboration Toolbar 

does not display the default 

CCS Call Me page file at the 

start of a session. 

Collaboration Server is accessed by a 

different name in and out of the 

network. 

For test environments only, your 

Collaboration Server must be 

accessible by the same name both 

inside and outside of your network. 

For example, if your Collaboration 

Server is accessed from the Internet 

as http://myCCS.mydomain.com, 

then within your local network the 

DCA must be able to access it using 

that same name.  

DCA connection to CCS is 

down 

Physical connection between the 

servers is down 

-OR- 

messageadapter.properties and 

<connectionname>.properties files 

not copied to correct location on DCA 

-OR- 

Connection not enabled on DCA 

-OR- 

Connection configuration uses invalid 

ports or ports not enabled on 

firewall. 

Verify that physical connection 

between servers is active 

-OR- 

Verify connection settings as specified 

in 

How to Create the DCA-

Collaboration Server Connection

. 

CCS localization is lost after 

DCA integration. 

During integration, the DCA  modifies 

or overwrites a number of files on 

 CCS in English.  

Merge and relocalize affected files as 

described in 

How to Relocalize CCS 

After Integration

.