Cisco Cisco Unified Customer Voice Portal 10.0(1) Technical References

Cisco

Hardware and Software Specification for Cisco Unified Customer Voice Portal Release 7.0(2)

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Contents

Contents......................................................................................................................................................................3

Overview .....................................................................................................................................................................4

Cisco Media Convergence Servers .........................................................................................................................4

Unified Cisco Voice Portal Hardware in a Lab Environment ...................................................................................4

Updated Information in this Document .......................................................................................................................5

Hardware and Software Requirements .......................................................................................................................5

Supported Third Party Software ..............................................................................................................................5

Unified CVP Solution Components .........................................................................................................................6

Unified CVP Call Server ......................................................................................................................................6

Unified CVP VXML Server ...................................................................................................................................6

Unified CVP Reporting Server (Optional) ............................................................................................................7

Unified CVP Operations Console ........................................................................................................................8

Unified CVP Video Media Server.........................................................................................................................9

Unified Call Studio (Optional) ..............................................................................................................................9

Cisco PGW 2200 Softswitch .............................................................................................................................10

Media Server (Optional) ....................................................................................................................................10

Automatic Speech Recognition (ASR)/Text-to-Speech (TTS) Server (Optional) ..............................................10

Cisco Content Services Switch (CSS) (Optional) ..............................................................................................11

Cisco Gateways .................................................................................................................................................11

Cisco Gatekeepers ............................................................................................................................................11

Cisco Unified Contact Center- Enterprise, Hosted/Cisco Unified Communications Manager ...........................12

Cisco Unified Presence (CUP) ..........................................................................................................................13

Cisco Tools ........................................................................................................................................................13

Video Components (Optional) ...........................................................................................................................13

Cisco Security Agent (CSA) ..................................................................................................................................15