Cisco Cisco Customer Voice Portal 8.0(1)
7-4
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Overview: The Standalone Distributed Diagnostics and Services Network (SDDSN)
Simple Network Management Protocol (SNMP) and the Management
Information Base (MIB)
Information Base (MIB)
The Simple Network Management Protocol (SNMP) is the language for communication between a
managing system running a network management application (such as HP Open View) and a managed
system running an agent (which for Customer Voice Portal would be SDDSN). Between them they share
the concept of a Management Information Base (MIB) that defines the information that the agent can
make available to the manager.
managing system running a network management application (such as HP Open View) and a managed
system running an agent (which for Customer Voice Portal would be SDDSN). Between them they share
the concept of a Management Information Base (MIB) that defines the information that the agent can
make available to the manager.
MIBs and an agent are commonly provided in networked systems to allow remote observation and
control using management applications on other systems.
control using management applications on other systems.
The CVP Voice Browser and Application Server generate messages that are sent to SDDSN. SDDSN
then generates the SNMP traps that are presented to the managing system.
then generates the SNMP traps that are presented to the managing system.
MIB File
The Management Information Base (MIB) defines all the information about a managed system that a
manager can view or modify. The MIB is located on the managed system and can consist of standard and
proprietary portions. The agent and manager each have their own view of the MIB:
manager can view or modify. The MIB is located on the managed system and can consist of standard and
proprietary portions. The agent and manager each have their own view of the MIB:
•
The agent presents the contents of the MIB and knows how to retrieve that information.
•
The manager might use a MIB description to know what to expect in a given MIB and might store
that information in a translation that it prefers.
that information in a translation that it prefers.
The Isnlarms.mib file is provided for third party software interpretation of the SNMP traps. The
Isnlarms.mib file is a text file in standard MIB format and is installed on the Voice Browser and
Application Server target machine in the directory <destination location>\bin. (For example,
C:\Cisco\ISN\bin.)
Isnlarms.mib file is a text file in standard MIB format and is installed on the Voice Browser and
Application Server target machine in the directory <destination location>\bin. (For example,
C:\Cisco\ISN\bin.)
The Customer Voice Portal MIB specifies a number of alarms. Each alarm must include the six variables
shown in
shown in
:
Table 7-1
Customer Voice Portal MIB Variables
Variable
Description
Valid Setting
Originating Node
The name of the node (computer)
within the Customer Voice Portal
that originated this alarm.
within the Customer Voice Portal
that originated this alarm.
String with maximum size of 32
characters
characters
Node Type
The type of Customer Voice Portal
node that originated this alarm.
node that originated this alarm.
0 - unknown
1 - Voice Browser
2 - Application Server
Originating Process
The name of the process that
originated this alarm.
originated this alarm.
String with maximum size of 32
characters
characters