Cisco Cisco Customer Voice Portal 8.0(1)
7-19
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Voice Browser Logging and Metrics
Note
Averages, Minimums, Maximums, and Standard Deviations are calculated by using current data (that is,
the average of calls within this interval), not rolling averages (that is, the average of calls over several
intervals).
the average of calls within this interval), not rolling averages (that is, the average of calls over several
intervals).
Statistics generated include:
•
Interval Size.
•
Maximum call arrival per second.
•
Number of new calls this interval.
•
Number of calls transferred this interval.
•
Max IP Transfer per second.
•
Number of calls rejected (calls are rejected when the Voice Browser is out of service).
•
Number of transfer errors this interval.
•
Number of prompts not found this interval.
•
Number of calls using critical media. This is the number of calls that were prematurely terminated
because of internal errors. In this case, a “system error” message is played to the caller.
because of internal errors. In this case, a “system error” message is played to the caller.
•
Calls finished this interval (even if they began during a previous interval).
•
Average, Maximum, and Minimum latencies, and Standard Deviation in processing new calls. This
does not include the “ring wait” time of the caller. It only measures the latency from the time the
Voice Browser recognizes the incoming call to the time the first voice prompt is played to the caller.
The gateway and/or switch will have average latencies for the amount of time is spent waiting for
the Voice Browser to pick up the call.
does not include the “ring wait” time of the caller. It only measures the latency from the time the
Voice Browser recognizes the incoming call to the time the first voice prompt is played to the caller.
The gateway and/or switch will have average latencies for the amount of time is spent waiting for
the Voice Browser to pick up the call.
•
Average, Maximum, and Minimum latencies, and Standard Deviation in processing transfers,
measuring the time from when the Voice Browser receives the Transfer command from the
Application Server to the time of alerting.
measuring the time from when the Voice Browser receives the Transfer command from the
Application Server to the time of alerting.
•
Average, Maximum, and Minimum latencies, and Standard Deviation in processing transfers,
measuring the time from alerting to when the called party answers.
measuring the time from alerting to when the called party answers.
•
Average, Maximum, and Minimum CPU Usage (in percent) and Standard Deviation (theta).
Note
These transfer measurements are taken regardless of whether the called party sits behind a Voice
Gateway or Call Manager. In addition, if a transfer is not successfully established (for example,
if the called party does not answer or is busy) the call will not be included in the latency
statistics.)
Gateway or Call Manager. In addition, if a transfer is not successfully established (for example,
if the called party does not answer or is busy) the call will not be included in the latency
statistics.)
•
For each Application Server:
–
The Average, Maximum, and Minimum Event Latencies, and the Standard Deviation in
communicating with the Application Server for call processing requests.
communicating with the Application Server for call processing requests.
–
The number of call events. A call event is defined as a request to the Application Server from
the Voice Browser.
the Voice Browser.