Cisco Cisco Customer Voice Portal 8.0(1)
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Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 7 Alarm Handling and Logging
Voice Browser Logging and Metrics
Note
When the Application Server listed is a DNS hostname, it represents a new call event. The
hostname will show up only when a hostname has been given in the list of Application Servers.
This latency will always be slightly less than the New Call latency discussed above because it
measures only the time spent in making the request to the Application Server. It does not include
the extra processing overhead in the Voice Browser for preparing the request. When the
Application Server listed is an IP address, it represents all subsequent call events in the call.
hostname will show up only when a hostname has been given in the list of Application Servers.
This latency will always be slightly less than the New Call latency discussed above because it
measures only the time spent in making the request to the Application Server. It does not include
the extra processing overhead in the Voice Browser for preparing the request. When the
Application Server listed is an IP address, it represents all subsequent call events in the call.
•
For each Media Server (when available):
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The Average, Maximum, and Minimum time to retrieve prompt files expressed in bytes per
millisecond.
millisecond.
–
The number of prompts (“files”) retrieved.
Snapshot
The Snapshot section of the log file contains a count of all calls in progress, with subtotals for each call
state. Call states include:
state. Call states include:
–
Calls in Progress.
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Calls Waiting for VXML (or response from the Application Server).
–
Calls Playing Prompts.
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IVR Ports in use.
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Calls Waiting for DTMF.
–
Calls Transferring.
–
Calls Transferred.
–
Calls Disconnecting.
–
Calls Disconnected (calls that have disconnected but software processing is not complete).
–
New Calls (calls that have arrived, but treatment has not started).
–
Internal Call Count.
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Other.
The Calls Waiting for VXML, Calls Waiting for DTMF, and Other states are important for
troubleshooting:
troubleshooting:
•
Calls should not stay in the Calls in a Waiting State for very long. If you see the number in this state
increasing over time, it indicates that a problem is occurring.
increasing over time, it indicates that a problem is occurring.
•
Calls should never be in the “Other” state. The state exists solely as a “catch-all” for problem calls.
Total Statistics
The Total Statistics section of the log file contains cumulative statistics since the time the Voice Browser
was started. This section includes information regarding:
was started. This section includes information regarding:
•
The number of Total Calls, including their Disconnect Disposition:
–
Rejected. If a call comes to the Voice Browser that is Out Of Service or has reached maximum
capacity, the call is rejected. If alternate endpoints have been set up in the Gatekeeper or
Gateway dial-peers, these rejected calls will be re-directed to an alternate Voice Browser.
capacity, the call is rejected. If alternate endpoints have been set up in the Gatekeeper or
Gateway dial-peers, these rejected calls will be re-directed to an alternate Voice Browser.
–
Caller Hangup. This counter is incremented when the caller initiates the hangup.