Cisco Cisco Customer Voice Portal 8.0(1)

This section describes the call flows and provides configuration instructions for the following Customer 
Voice Portal deployment models:

In this deployment model, the Customer Voice Portal works with the Voice Gateway to act as the VRU 
and as the Switch to transfer the call to an agent. The VRU voice treatment is provided at the Voice 
Gateway, and may include ASR/TTS. 

Queuing and network transfers are not possible and the Customer Voice Portal Voice Browser is not part 
of this deployment.

 shows the call flow for this deployment model.

For simplicity, the figure does not illustrate a deployment for redundancy and failover. Also, the 
Gatekeeper is not shown.