Cisco Cisco Customer Voice Portal 8.0(1)
1-5
Cisco Customer Voice Portal (CVP) Release 3.1(0) Configuration and Administration Guide
Chapter 1 The Customer Voice Portal Solution
Example: “Welcome to XYZ Corporation”
Figure 1-3
Network VRU Script settings for Play Welcome
Once the ICM Configuration Manager’s settings have been saved, the information is available to the
Script Editor. When you place a Run VRU Script node in the Script Editor workspace and open the
Properties dialog box, it displays all the script names defined in the system.
Script Editor. When you place a Run VRU Script node in the Script Editor workspace and open the
Properties dialog box, it displays all the script names defined in the system.
Figure 1-4
Run VRU Script Properties
The Run VRU Script node in
shows that the ICM Script Name Play_Welcome was selected.
Passed from the
Name field of
Network VRU
Script Configuration
Script Configuration
Passed from the
VRU Script Name
field of Network
VRU Script
VRU Script
Configuration