Cisco Cisco Expressway Maintenance Manual
Incident reporting
The incident reporting feature of the Expressway automatically saves information about critical system
issues such as application failures. You can:
issues such as application failures. You can:
n
n
from the Expressway web interface
n
to Cisco (usually at the request of Cisco customer support)
The information contained in these reports can then be used by Cisco customer support to diagnose the
cause of the failures. All information gathered during this process will be held in confidence and used by
Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
cause of the failures. All information gathered during this process will be held in confidence and used by
Cisco personnel for the sole purpose of issue diagnosis and problem resolution.
Incident reporting caution: privacy-protected personal data
IN NO EVENT SHOULD PRIVACY-PROTECTED PERSONAL DATA BE INCLUDED IN ANY REPORTS
TO CISCO.
TO CISCO.
Privacy-Protected Personal Data means any information about persons or entities that the Customer
receives or derives in any manner from any source that contains any personal information about prospective,
former, and existing customers, employees or any other person or entity. Privacy-Protected Personal Data
includes, without limitation, names, addresses, telephone numbers, electronic addresses, social security
numbers, credit card numbers, customer proprietary network information (as defined under 47 U.S.C. § 222
and its implementing regulations), IP addresses or other handset identifiers, account information, credit
information, demographic information, and any other information that, either alone or in combination with
other data, could provide information specific to a particular person.
receives or derives in any manner from any source that contains any personal information about prospective,
former, and existing customers, employees or any other person or entity. Privacy-Protected Personal Data
includes, without limitation, names, addresses, telephone numbers, electronic addresses, social security
numbers, credit card numbers, customer proprietary network information (as defined under 47 U.S.C. § 222
and its implementing regulations), IP addresses or other handset identifiers, account information, credit
information, demographic information, and any other information that, either alone or in combination with
other data, could provide information specific to a particular person.
PLEASE BE SURE THAT PRIVACY-PROTECTED PERSONAL DATA IS NOT SENT TO CISCO WHEN
THE EXPRESSWAY IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
THE EXPRESSWAY IS CONFIGURED TO AUTOMATICALLY SEND REPORTS.
IF DISCLOSURE OF SUCH INFORMATION CANNOT BE PREVENTED, PLEASE DO NOT USE THE
AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
AUTOMATIC CONFIGURATION FEATURE. Instead, copy the data from the
page and paste
it into a text file. You can then edit out any sensitive information before forwarding the file on to Cisco
customer support.
customer support.
page.
Enabling automatic incident reporting
reporting.
To configure the Expressway to send incident reports automatically to Cisco customer support:
1. Go to
Maintenance > Diagnostics > Incident reporting > Configuration
.
2. Set the Incident reports sending mode to On.
3. Specify the Incident reports URL of the web service to which any error reports are to be sent.
The default is https://cc-reports.cisco.com/submitapplicationerror/.
4. Optional. Specify a Contact email address that can be used by Cisco customer support to follow up any
error reports.
5. Optional. Specify a Proxy server to use for the connection to the incident reporting server.
Cisco Expressway Administrator Guide (X8.5.2)
Page 241 of 403
Maintenance
Incident reporting