Cisco Cisco Collaboration Server Dynamic Content Adapter Release Notes
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Release Notes for Cisco Dynamic Content Adapter Release 2.01
Known Caveats
Workaround: Preclude the need for Forward-Back button navigation for MS agents through use of links
in CCS ScriptBuilder. Agents should also use navigation controls provided by the content they are
sharing rather than browse history.
in CCS ScriptBuilder. Agents should also use navigation controls provided by the content they are
sharing rather than browse history.
Cisco Tracking Number: CSCma18729
Multi-Session agents lose Form Share and FollowMe state after switching sessions
Symptom: Form Sharing and FollowMe are automatically turned off when a Multi-Session agent
switches sessions.
switches sessions.
Conditions: This is expected behavior. If Form Sharing and FollowMe were not turned off, they would
automatically trigger a page share when the agent switched back into session, potentially overwriting
data a caller had entered in a form in the interim.
automatically trigger a page share when the agent switched back into session, potentially overwriting
data a caller had entered in a form in the interim.
Workaround: None
Cisco Tracking Number: CSCma18749
DCA callers can receive the agent Collaboration Toolbar configuration
Symptom: Callers may mistakenly receive the Collaboration Toolbar configuration intended for agents
(agents are typically given access to a fuller control set).
(agents are typically given access to a fuller control set).
Conditions: This can occur if a caller logs into the same CCS server as agent using a different
server/domain name (for example, the agent accesses the CCS server using http://ccsserver, while the
caller accesses the server using http://ccsserver.mydomain.com.
server/domain name (for example, the agent accesses the CCS server using http://ccsserver, while the
caller accesses the server using http://ccsserver.mydomain.com.
Workaround: Ensure that both callers and agents access the CCS server using the same server/domain
name.
name.
Cisco Tracking Number: CSCma18889
Using Remote Control commands disables agents' Back/Next buttons
Symptom: The Back and Next buttons on the agents Collaboration Toolbar are automatically disabled
when an agent uses any Remote Control command (Page Share, FormShare, Follow Me). These buttons
will be re-enabled after subsequent navigation; however, any navigation history accumulated in the
period prior to Remote Control use will be lost.
when an agent uses any Remote Control command (Page Share, FormShare, Follow Me). These buttons
will be re-enabled after subsequent navigation; however, any navigation history accumulated in the
period prior to Remote Control use will be lost.
Conditions: Normal use.
Workaround: None. Train agents accordingly.
Cisco Tracking Number: CSCma19663