Cisco Cisco Collaboration Server Dynamic Content Adapter Release Notes
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Release Notes for Cisco Dynamic Content Adapter Release 2.01
Known Caveats
Workaround: In a scenario in which an agent and caller are alternately completing fields on a form, agent
should avoid using the Follow Me/Remote Control Follow Me commands. Instead, use only the Form
Share/Remote Control Form Share Commands to pass the data back and forth.
should avoid using the Follow Me/Remote Control Follow Me commands. Instead, use only the Form
Share/Remote Control Form Share Commands to pass the data back and forth.
Cisco Tracking Number: CSCma20222
Last disconnected caller appears to persist in session
Symptom: After disconnecting the last caller from a session, that caller’s name continues to appear in
the Collaboration Toolbar’s Remote Control user list. Additionally, the last page shared during the
session continues to be displayed, and the Collaboration Toolbar’s sharing buttons remain active.
the Collaboration Toolbar’s Remote Control user list. Additionally, the last page shared during the
session continues to be displayed, and the Collaboration Toolbar’s sharing buttons remain active.
Conditions: Occurs in Multi-Session Agent desktop configurations after an agent has ended a session.
While the Agent Desktop correctly shows that the session has ended, the caller’s name continues to
appear in the user list, and the last shared page continues to display.
While the Agent Desktop correctly shows that the session has ended, the caller’s name continues to
appear in the user list, and the last shared page continues to display.
Workaround: The caller’s name will be removed automatically when the agent enters a new session.
Optionally, agents can also refresh the Toolbar display by clicking the External View button on the Agent
Desktop.
Optionally, agents can also refresh the Toolbar display by clicking the External View button on the Agent
Desktop.
Cisco Tracking Number: CSCma20202
Resizing NS 4.x window during Form Sharing causes form to be reset
Symptom: When a Netscape 4.x user in the act of receiving a Form Share resizes his browser window,
the form is reset and any form data received prior to that point is lost.
the form is reset and any form data received prior to that point is lost.
Conditions: Occurs in Netscape 4.x browsers running on Windows 2000.
Workaround: In the case of a Netscape 4.x caller receiving a Form Share from an agent, the agent should
turn Form Share off and then back on again. This will trigger a resend of the entire page along with any
form data.
turn Form Share off and then back on again. This will trigger a resend of the entire page along with any
form data.
In the case of a Netscape 4.x agent receiving a Form Share from a caller, (via Remote Control Form
Sharing) the agent should turn Remote Control Form Share off and then back on again.
Sharing) the agent should turn Remote Control Form Share off and then back on again.
Cisco Tracking Number: CSCma22242
“Hidden” CCS sharing controls appear the first time a new SS agent logs into CCS
Symptom: In some instances, the very first time a a Single-Session agent logs into CCS, sharing controls on
the CCS Agent Desktop that are normally overridden and hidden by the DCA (for example, the Page Share
button) are visible.
the CCS Agent Desktop that are normally overridden and hidden by the DCA (for example, the Page Share
button) are visible.
Conditions: Occurs the first time a new Single-Session agent logs into CCS from any PC. Frequency is
sporadic -- does not happen for all new SS agents.
sporadic -- does not happen for all new SS agents.
Workaround: Have the agent log out and back into CCS. After the initial login, the issue does not
reoccur.
reoccur.