Cisco Cisco IP Contact Center Release 4.6.1 Technical References
Keys and
Null Option:
Null Option:
Data Type:
Description:
Field Name:
NULL
DBINT
The number of calls where the customer’s
phone number was incorrect (the e. customer
did not live there).
phone number was incorrect (the e. customer
did not live there).
WrongNumberCountToHalf
Campaign_Query_Rule_Real_Time Table
. To see database rules for these tables,
click
Local database only.
Each row provides real-time statistics on a particular Campaign-Query Rule combination. The
statistics reflect counters used in the Outbound Option predictive dialing algorithm.
statistics reflect counters used in the Outbound Option predictive dialing algorithm.
Related tables
(via CampaignID)
Table 54: Indexes for Campaign_Query_Rule_Real_Time Table
index_keys
index_description
index_name
CampaignID, QueryRuleID
clustered, unique, primary key
located on PRIMARY
located on PRIMARY
XPKCampaign_Query_Rule_Real_Ti
Fields in Campaign_Query_Rule_Real_Time Table:
Keys and Null
Option:
Option:
Data Type:
Description:
Field Name:
NULL
DBINT
The number of calls abandoned by the dialer.
AbandonDetectCount
NULL
DBINT
The number of calls that detected an answering
machine.
machine.
AbandonToIVRCount
NULL
DBINT
The number of preview/callback calls that were
closed by the agent (these customers will not be
dialed).
closed by the agent (these customers will not be
dialed).
AgentClosedCount
NULL
DBINT
The number of preview/callback calls that were
rejected by the agent.
rejected by the agent.
AgentRejectedCount
NULL
DBINT
The number of calls that were abandoned by the
dialer. However, instead of hanging-up on the
dialer. However, instead of hanging-up on the
AnsweringMachineCount
customer, the call was transferred to an IVR which
played a message to the customer.
played a message to the customer.
NULL
DBINT
The number of attempted calls so far today.
AttemptedCount
NULL
DBINT
The number of calls that detected a busy signal.
BusyCount
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
108
Chapter 2: - All Tables
Campaign_Query_Rule_Real_Time Table