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Cisco Cisco IP Contact Center Release 4.6.1 Technical References

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Keys and Null
Option:
Data Type:
Description:
Field Name:
Outbound Option:
The number of calls that
detected a live person.
NULL
DBINT
The number of seconds agents spent in wrap-up
mode since midnight.
WrapupTimeCount
NULL
DBINT
The number of calls where the customer phone
number was incorrect.
WrongNumberCount
Campaign_Skill_Group Table
. To see database rules for these tables,
click 
It contains the associations between campaigns and skill groups within the software.
Note: 
If Outbound Option was not selected during setup, this table will contain no data.
Use the Outbound Option Configuration option within ICM Configuration Manager to modify
Campaign_Skill_Group records.
Related tables
 (via CampaignID)
Table 55: Indexes for Campaign_Skill_Group Table
index_keys
index_description
index_name
CampaignID, SkillTargetID
clustered, unique, primary key
located on PRIMARY
XPKTarget_Group
Fields in Campaign_Skill_Group Table :
Keys and Null
Option:
Data Type:
Description:
Field Name:
NULL
varchar(50)
Abandoned Contacts are transferred to this route point,
which points to an IVR.
AbandonedRoutePoint
NULL
DBINT
This variable controls whether the dialer will use CTI
Server to answer the reservation call and the transfer
AutoAnswerReservationCall
call sent to the agent or allow the agent’s phone to
answer the call on its own.
Possible values: 1: Auto answer on; 2: Auto-answer
off
PK, FK NOT
NULL
DBINT
The campaign to which this target group belongs.
Foreign key from the Campaign table.
CampaignID
This field is applicable to Outbound Option only.
Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.2(1)
110
Chapter 2: -  All Tables
Campaign_Skill_Group Table